Tasnuva Jahan
Scarborough,ON
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Owner
SOSAGE Restaurant
10.2022 - 04.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
Owner
Sylhet Online Shop-S.O.S
04.2017 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Trained and developed team members to build human capital.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Accounts & Administration Officer
Sunny Hill Int. School & College, Sylhet
09.2014 - 06.2015
- Maintained strong vendor relationships through timely payments, effective communication, and proactive issue resolution.
- Increased efficiency in accounts receivable management by creating an organized system for tracking incoming payments and issuing timely reminders to clients.
- Facilitated smooth month-end closing procedures by preparing journal entries, reconciliations, and adjusting necessary balances.
- Supported audit preparations by organizing financial documents, ensuring proper record-keeping, and addressing auditor inquiries promptly.
Business Development Officer
Bank Alfalah Limited
07.2012 - 08.2013
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
Customer Service Executive Officer
Sylnet Securities Limited
01.2010 - 06.2011
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
MBA - Marketing
Metropolitan University, Sylhet
Sylhet,Bangladesh06.2010
BBA - Finance
Metropolitan University, Sylhet
Sylhet, Bangladesh06.2008
Higher Secondary Certificate - Commerce
Modan Mohan University College, Sylhet
Sylhet, Bangladesh06.2003
Secondary School Certificate - Humanities
Govt. Girls’ High School, Sylhet
Sylhet, Bangladesh06.2001
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Strategic Planning
- Marketing
- Staff hiring
- Direct Sales
Languages
English
Limited Working
Bengali
Native or Bilingual
Timeline
Owner
SOSAGE Restaurant
10.2022 - 04.2024
Owner
Sylhet Online Shop-S.O.S
04.2017 - 04.2024
Accounts & Administration Officer
Sunny Hill Int. School & College, Sylhet
09.2014 - 06.2015
Business Development Officer
Bank Alfalah Limited
07.2012 - 08.2013
Customer Service Executive Officer
Sylnet Securities Limited
01.2010 - 06.2011
MBA - Marketing
Metropolitan University, Sylhet
BBA - Finance
Metropolitan University, Sylhet
Higher Secondary Certificate - Commerce
Modan Mohan University College, Sylhet
Secondary School Certificate - Humanities
Govt. Girls’ High School, Sylhet
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