Summary
Overview
Work History
Education
Skills
Languages
Certification
Reference
Timeline
Generic

Tasnin Alam Zerin

Calgary,AB

Summary

Reliable Front End Assistant with 5 years of experience offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Front End, Cashier, Member Service and Customer Service areas and flexible with changing business needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier Assistant

Costco Wholesale
07.2020 - 11.2023
  • Provided excellent customer service by meeting needs with polite and friendly assistance.
  • Ensured cleanliness and sanitation of cashier workstation and scanning area.
  • Assisted customers in completing purchases, finding items, and enrolling in reward programs.
  • Trained new cashier team members in customer service and money handling.
  • Addressed customer inquiries, retrieved items, verified prices, and promoted store promotions.

Cashier

Costco Wholesale
07.2020 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Reached 52 member per hr couple of times.

Member Service

Costco Wholesale
07.2020 - 11.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Filled and provided customer orders within deadlines.
  • Answered customer inquiries by phone or email and responded promptly.
  • Responded to reports of irregular activities and notified dispatcher for required emergency units.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Streamlined the membership renewal process for increased efficiency and higher retention rates.

Front End Assistant

Costco Wholesale
05.2018 - 06.2019
  • Worked only on evenings and weekends.
  • Learned duties for various positions and provided backup at key times.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Tutoring Math

01.2014 - 01.2015
  • Help children from kindergarten to grade 9 with math homework, Taught them more advanced skills
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.

Education

Bachelor of Science - Biochemistry

University of Regina
Regina
11.2023

High School Diploma -

Campbell Collegiate
Regina
01.2018

Skills

  • Register Preparation
  • Product Restocking
  • Customer Relations & Service
  • POS Systems
  • Cash Handling
  • Issue Resolution
  • Credits and Refunds
  • Training and Mentoring
  • Inventory Support
  • Flexible Schedule
  • Front Desk Operations
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Limited Working

Certification

Fastest Cahier of the week

Employee of the week

Reference

Available upon Request

Timeline

Cashier Assistant

Costco Wholesale
07.2020 - 11.2023

Cashier

Costco Wholesale
07.2020 - 11.2023

Member Service

Costco Wholesale
07.2020 - 11.2023

Front End Assistant

Costco Wholesale
05.2018 - 06.2019

Tutoring Math

01.2014 - 01.2015

Bachelor of Science - Biochemistry

University of Regina

High School Diploma -

Campbell Collegiate

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Tasnin Alam Zerin