Tasnim Rahman Richi
Toronto,ON
Summary
Focused and detail-oriented professional with strong communication skills and a proven track record in delivering exceptional customer service. Demonstrates reliable problem-solving abilities and a commitment to accuracy in all tasks. Adapts quickly to fast-paced environments while maintaining a positive attitude and high performance. Creative approach to challenges enhances overall team effectiveness and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Training and Implementation Specialist
Therap BD
Dhaka
11.2022 - 10.2025
- Guided international clients through onboarding and product use with clear, patient communication.
- Collaborated with teams to improve processes, demonstrating strong teamwork and attention to detail.
- Communicated information effectively in both one-on-one and group settings.
Intern
Daraz Bangladesh
Dhaka
08.2022 - 10.2022
- Supported nationwide campaign execution, maintaining accuracy and meeting tight deadlines.
- Collaborated with internal teams to coordinate communication and customer engagement activities.
- Gained hands-on experience working in a fast-paced environment where multitasking and customer-focused decision-making were essential.
Education
BBA - Marketing, HRM
Jahangirnagar University
Dhaka, Bangladesh01-2022
Higher Secondary Certificate - Science
Adamjee Cantonment College
Dhaka, Bangladesh01-2015
Secondary School Certificate - Science
Mymensingh Girls’ Cadet College
Dhaka, Bangladesh01-2013
Skills
- Effective communication skills
- Microsoft Office and Google Suite
- Problem-solving and decision-making
- Multitasking in fast-paced environments
- Team collaboration
- Attention to detail
Languages
English
Proficient (C2)
C2
Bengali
Native
Native
Affiliations
Executive, Social Welfare Club
January 2020-January 2021
- Managed fundraising efforts for communities affected by flooding in 2020.
- Coordinated with partner organizations to install hand-washing stations in underserved areas of Bangladesh.
January 2020-January 2021
- Managed fundraising efforts for communities affected by flooding in 2020.
- Coordinated with partner organizations to install hand-washing stations in underserved areas of Bangladesh.
Timeline
Training and Implementation Specialist
Therap BD
11.2022 - 10.2025
Intern
Daraz Bangladesh
08.2022 - 10.2022
BBA - Marketing, HRM
Jahangirnagar University
Higher Secondary Certificate - Science
Adamjee Cantonment College
Secondary School Certificate - Science
Mymensingh Girls’ Cadet College