Tasnim Amin Lamisha
CUSTOMER SERVICE REPRESENTATIVE
Scarborough,Canada
Summary
Driven and customer-oriented professional with extensive experience in customer service and a solid foundation in international business. Currently advancing my education with an Advanced Diploma in International Business, while gaining practical experience as a Food Service Representative at KFC in Canada. Previously served as a Customer Service Representative at Robi Axiata Ltd. in Bangladesh, where I honed my communication and problem-solving abilities. I am enthusiastic about utilizing my varied experiences and academic knowledge to provide exceptional service and ensure high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Food Service Representative
KFC Canada
09.2023 - Current
- Demonstrated proficiency in delivering outstanding customer service by greeting and assisting customers, taking food orders, and ensuring accuracy in transactions
- Handling Cash and Transactions: cash handling, processing payments, and operating cash registers or point-of-sale systems to complete transactions accurately
- Collaborated effectively with team members to streamline operations and optimize service delivery, resulting in improved efficiency and customer satisfaction scores.
Customer Service Representative
Robi Axiata Ltd
02.2021 - 12.2022
- Assisted customers with inquiries, account management, and technical support through phone and email.
- Resolved customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
- Maintained detailed records of customer interactions and transactions.
- Scheduled and coordinated appointments, meetings, and travel arrangements for staff.
- Provided information on products and services, promoting additional features and services.
SALES ASSOCIATE
YELLOW BANGLADESH
DHAKA, BANGLADESH
04.2022 - 03.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Advanced Diploma - Business Administration-International Business
Seneca College
Toronto, Ontario04.2026
Higher Secondary School Certificate -
Mohammadpur Preparatory School And College
Dhaka, Bangladesh2021
Skills
- Communication
- Customer Assistance
- Technical help desk support
- Cash Handling
- Multicultural Awareness
- Time Management
- Quality Management System
- Problem-Solving
- Technical Proficiency (MS Word, MS Excel, PowerPoint)
- Teamwork
- Adaptability
- Multitasking
Languages
English
Full Professional
Bangla
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Service Representative
KFC Canada
09.2023 - Current
SALES ASSOCIATE
YELLOW BANGLADESH
04.2022 - 03.2023
Customer Service Representative
Robi Axiata Ltd
02.2021 - 12.2022
Advanced Diploma - Business Administration-International Business
Seneca College
Higher Secondary School Certificate -
Mohammadpur Preparatory School And College
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