Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tasnim Mostafa

Toronto

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

HUGO BOSS
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

TRAVEL COUNSELLOR

Amex GBT
05.2022 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Operations Manager

Banana Republic
07.2021 - 05.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

Bachelor of Arts - Economics

York University
Toronto, ON
06.2022

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Retail Operations
  • Operations Management
  • Customer Relationship Management (CRM)
  • Retail Operations Management
  • Policy Enforcement
  • Employee Performance Evaluations
  • Computer Skills

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional

Timeline

Assistant Manager

HUGO BOSS
01.2023 - Current

TRAVEL COUNSELLOR

Amex GBT
05.2022 - 12.2022

Operations Manager

Banana Republic
07.2021 - 05.2022

Bachelor of Arts - Economics

York University
Tasnim Mostafa