Tasnim Hasham

Responding to questions from clients on programs and services and providing information, advice,and guidance on program and service requirements.

Conducting fact-finding with clients; assessing and deciding on which services they are eligible for and/or what information to provide them.

Verifying and authenticating client identity and/or supporting documentation.

Applying knowledge of relevant policies and procedures regarding government services.

Responsible for the intake, examination and processing of passport applications.

• Answered and managed incoming calls and emails.
• Collected payments from patients and arranged payment schedules.
• Verified, updated and entered patient information into system.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Arranged documents for insurance claims.
• Gathered medical information, dental health history and vitals from patients.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Prepared new patient files and updated existing records with new personal, insurance and medical information.
• Handled telephone and in-person requests for assistance from new and established dental practice patients.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

• Greeted patients and answered questions, and any telephone inquiries.
• Handled direct billing to insurance as well as pre-authorizations.
• Ensured that all cheques were entered and daily deposits were completed.
• Accounts receivable/payable.
• Reviewed pre-authorizations and booked appointments.
• Booked recall appointments in addition to confirming existing appointments.

• Maintain a staff of 2 dentists, 1 hygienist, 2 assistants and 2 dental receptionists.
• Responsible for training all staff, and assisting with any concerns they have.
• Responsible for submitting all payroll.
• Ensure billings are entered in to the correct provider, and no billing is missed.
• Interview new staff, and terminating previously hired staff.
• Marketing, and ensuring all staff participate in a yearly community event.
• All deposit, and banking duties.
• Aged Receivables.
• Arrange and implement ideas and suggestions in monthly and quarterly team and Dentist meetings.

• Booked appointments.
• Sent and Reviewed Pre-determinations, and booked patients for major treatment.
• Reviewed financials with patients and had them sign a case acceptance letter.
• Patient recalls and follow up appointments.
• Followed up with patients the next day through care calls to ensure there were no issues with treatment.
• Addressed any concerns or questions patients may have.

• Managed and lead the Client Services Team, providing coaching, development, and mentorship.
• Oversaw staff scheduling, ensuring the clinic had the required staff at all times.
• Managed and tracked all Client Service time off requests.
• Worked closely with the Executive Director to review financial targets, and organizational goals.
• Maintained quality assurance function, by monitoring appointment booking processes and clinical activities.
• Worked closely with the Client Services Team and assisted with developing corporate policies and training.
• Provided feedback to the Executive Director for strategy and ground initiatives to facilitate positive changes.

• Managed a team of 3 dentists, and 7 staff members.
• Responsible for advertising, hiring, and review of staff members.
• Sent pre-determinations, and coordinated treatment planning with patients.
• Sent billings to insurance companies.
• Entered payments.
• Wrote up deposit slips, and took the deposits to the bank.
• Ordered and purchased office supplies.
• Completed worker’s compensation reports for patient reimbursement.
• Assisted in reception when required.

• Managed a team of 3 dentists, and 7 staff members.
• Responsible for advertising, hiring, and review of staff members.
• Sent pre-determinations, and coordinated treatment planning with patients.
• Sent billings to insurance companies.
• Wrote up deposit slips, entered payments and took the deposits to the bank.
• Ordered and purchased office supplies.
• Completed worker’s compensation reports for patient reimbursement.