Tasnim Francis
Los Angeles,CA
Summary
Veteran customer service professional offering 7 years of experience and willingness to take on new challenge as a Shift Supervisor. Versed in store operations, cash handling and team leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Banker
Chase Bank
02.2022 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
Shift Supervisor
Starbucks
10.2014 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Worked with team members to improve performance and implement training updates
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Completed store opening and closing procedures, including setting up registers and checking products
- Applied security, safety and loss prevention strategies during shifts
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Responded to and resolved customer questions and concerns
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Efficiently managed accurate money transfers and protected transactions with standardized procedures
- Supervised 10 barista's in providing excellent customer service to customers requiring assistance for product and drink issues
- Worked with Store Manager to resolve customer problems, improve operations and provide exceptional customer service
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Controlled and managed inventory
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Sales Associate/Specialist
Macy's
08.2012 - 09.2014
- Maintained records related to sales, returns and inventory availability
- Maintained organized, presentable merchandise to drive continuous sales
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Educated customers on promotions to enhance sales
- Prepared cash deposits up to $200 with zero discrepancies
- Drove team revenue totals by bringing in over $350 in sales
- Processed product returns and assisted customers with other selections
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Holiday Assistant Manager
Macy's
10.2013 - 12.2013
- Received training from Macy's to temporary represent brand during holiday rush and help drive sales
- Worked with Store Managers to resolve customer related problems, improve operations and provide exceptional customer service
- Supervised 10 sales associates in providing excellent customer service to customers requiring assistance for returns
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - English Literature
Cal State Dominguez Hills
Carson, CA12.2020
Associate of Arts - Liberal Arts And General Studies
Santa Monica College
Santa Monica, CA06.2018
High School Diploma -
Los Angeles High School
Los Angeles06.2012
Skills
- Store operations experience
- Financial management
- Communications
- Customer Service
- Cash handling expertise
- Inventory control and record keeping
- Operations management
- Hardworking
- Problem-solving skills
- Professional demeanor
- Multi-tasking strength
- Excellent people skills
- Adapt to diverse groups
Certification
- SafeServ certification: Food Handling
Timeline
Associate Banker
Chase Bank
02.2022 - Current
Shift Supervisor
Starbucks
10.2014 - Current
Holiday Assistant Manager
Macy's
10.2013 - 12.2013
Sales Associate/Specialist
Macy's
08.2012 - 09.2014
Bachelor of Arts - English Literature
Cal State Dominguez Hills
Associate of Arts - Liberal Arts And General Studies
Santa Monica College
High School Diploma -
Los Angeles High School
- SafeServ certification: Food Handling
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