Proactive Customer Service Representative with extensive experience in resolving customer complaints empathetically, enhancing loyalty and repeat business. Skilled in active listening, critical thinking, and effective problem-solving in high-stress situations. Known for efficiently handling escalated calls and providing accurate information to improve customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.