Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Tasnim Bano

Guelph,ON

Summary

Proactive Customer Service Representative with extensive experience in resolving customer complaints empathetically, enhancing loyalty and repeat business. Skilled in active listening, critical thinking, and effective problem-solving in high-stress situations. Known for efficiently handling escalated calls and providing accurate information to improve customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

Excel Plating Inc.
03.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Post-Graduate Certificate - Computer Applications Development

Conestoga College
Milton, ON
04-2025

Post-Graduate Certificate - Software Quality Assurance & Test Engineering

Conestoga College
Waterloo, ON
08-2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Store maintenance
  • Stock management
  • Cleaning around the area

Languages

English
Full Professional
Urdu
Full Professional
French
Elementary

Timeline

Customer Service Representative

Excel Plating Inc.
03.2024 - 08.2024

Post-Graduate Certificate - Computer Applications Development

Conestoga College

Post-Graduate Certificate - Software Quality Assurance & Test Engineering

Conestoga College
Tasnim Bano