Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasnim Al-Khdhairi

Ottawa,,ON

Summary

Organized and reliable student successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Children's Multi-Sport Coach

Sportball
08.2022 - Current
  • Led a handful of weekly activities and games to ensure that young children from the ages of 2-7 were not only gaining valuable skills but having fun at the same time.
  • Ensured that I was creating a safe environment for children to express themselves and engage with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Cashier/Customer Service Representative

Independent
10.2021 - 05.2023
  • Helped local management deliver value and quality to retail customers.
  • Handled hundreds of transactions on a daily basis with 0 cash unbalanced occurrences.
  • Facilitated customer retention by ensuring customer service and satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Supervisor

Farmboy
05.2021 - 10.2021
  • Collaborated with other team members to ensure excellent customer support and experience
  • Managed cashiers’ lunch breaks by creating lists that encapsulated their names, roles, and contact details
  • Trained new hires by updating module booklets and providing hands-on experience
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

Bachelor of Arts - Law, Law, Policy, and Government

Carleton University
Ottawa, ON
04.2024

Skills

Relevant Skills and Accomplishments

Communication Skills

  • Corresponded with customers to provide them with the services that they are looking for, ensuring that they have the best customer experience
  • Answered telephone calls from customers, other stores and institutions, as well as routing other calls to the appropriate parties to ensure all issues are handled accordingly
  • Maintained a line of communication with parents to ensure children's safety and parental comfortability

Research Skills

  • Collected data and summarized articles regarding wrongfully convicted individuals, leading to a deeper understanding of the negative repercussions of the Canadian Criminal Justice System
  • Assessed legal articles and implemented essential aspects of research such as critical thinking in order to draw conclusions and make connections to legal cases in the real world
  • Gathered data on current Indigenous communities across the world to demonstrate the reality of contempt for their water conservation and preservation regulations

Leadership Skills

  • Resolved conflicts that arose during scheduling periods at Farmboy by enabling a mutual understanding between two parties who were not in agreement and ensured that a different day would be designated and finalized
  • Assisted the supervisor, at Sportball, in administrative work by providing members with all the information and requirements to ensure that they were well prepared for every class
  • Delegated related customer service matters to appropriate departments to guarantee that concerns are addressed by the proper managers

Timeline

Children's Multi-Sport Coach

Sportball
08.2022 - Current

Cashier/Customer Service Representative

Independent
10.2021 - 05.2023

Supervisor

Farmboy
05.2021 - 10.2021

Bachelor of Arts - Law, Law, Policy, and Government

Carleton University
Tasnim Al-Khdhairi