Tasnemah Hossain
Toronto,ON
Summary
Versatile and results-oriented professional with extensive experience in customer service and management. Excelled in performance management and POS systems, enhancing profitability and customer satisfaction. Demonstrate exceptional skills in CRM and team leadership, achieving significant improvements in operational efficiency and looking for opportunities to apply my education and bring forward my skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Claires (Scarbrough Town Center)
Toronto, Ontario
02.2023 - Current
- Ear piercing specialist
- Close POS systems, cash control, and manage inventory.
- Follow annual income and expense budgets and goals.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Prepared staff work schedules and assigned team members to specific duties.
Front Desk/Host
Levetto
Vaughan, Ontario
10.2022 - Current
- Act as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
- Prepare for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
- Review the cleanliness and organization of the Front Desk and Host station.
- Checkfor restocking of necessary supplies.
- Bring all areas up to standard.
- Conduct merchandise inventory during and after shift, if applicable.
- Compute bills, collected payments and made change for guests.
Call Center Agent
Manpower
Vancouver, British Columbia
01.2022 - 05.2024
- Booked Covid-19 vaccination appointments for citizens.
- Regsitered,and mailed out vaccine cards.
- Managed high-volume of inbound customer calls
- Maintained up-to-date knowledge of company policies and procedures.
- Engaged actively with callers, confirming or clarifying information.
Security Guard-Badge Administrator
A.S.P Security services
Toronto, Ontario
03.2022 - 01.2023
- Prepare access badges for client employees across Canada.
- Ship access badges to other locations across Canada.
- Input information of client employees across Canada.
- Change levels of access for client employees and contractors.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
Education
Bachelor of Arts - Business And Society
York University
Toronto, ON08-2025
Associate of Applied Science - Accounting
Seneca College of Applied Arts And Technology
North York04-2023
Skills
- Performance management
- Customer relationship management (CRM)
- Goal setting
- Sales management
- POS systems knowledge
- Computer skills
- MS office
Certification
11/2023
- Canadian Certificate Course (CSC)
- Interested in obtaining OMVIC
- First Aid/CPR
- Ontario Securities License
References
References available upon request.
Timeline
Manager
Claires (Scarbrough Town Center)
02.2023 - Current
Front Desk/Host
Levetto
10.2022 - Current
Security Guard-Badge Administrator
A.S.P Security services
03.2022 - 01.2023
Call Center Agent
Manpower
01.2022 - 05.2024
11/2023
- Canadian Certificate Course (CSC)
- Interested in obtaining OMVIC
- First Aid/CPR
- Ontario Securities License
Bachelor of Arts - Business And Society
York University
Associate of Applied Science - Accounting
Seneca College of Applied Arts And Technology
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