TASNEEM KAUR
Halton Hills,ON
Summary
Customer-focused administrative professional supporting school operations through parent communication, admissions assistance, scheduling, and accurate record keeping. Handles telephone, email, and in-person inquiries with professionalism while coordinating with leadership, employees, and internal teams to keep daily office tasks organized and confidential.
Overview
4
4
years of professional experience
Work History
Administrative & School Operations
Lady LRD Public School
03.2024 - 10.2025
- Responded to parent inquiries by telephone, email, and in person, providing accurate information and professional support.
- Assisted parents with admissions, documentation, inquiries, and student records.
- Handled administrative requests while maintaining confidentiality and accurate records.
- Supported HR-related administrative duties, including documentation and employee coordination.
- Scheduled meetings and maintained office calendars to support efficient daily operations.
- Worked with school leadership and internal teams to resolve issues and maintain smooth office operations.
Shift Supervisor
A&W
09.2021 - 06.2023
- Assisted customers with questions, concerns, and order issues while maintaining high service standards.
- Resolved customer concerns professionally and worked to ensure a positive customer experience.
- Supervised daily restaurant operations and coordinated team members during busy shifts.
- Managed cash handling, deposits, and daily reconciliation accurately.
- Supported employee scheduling and shift coordination.
- Trained new employees on company procedures and customer service expectations.
- Maintained operational records and inventory documentation.
Education
Diploma - Computer Application
Guru Nanak Infotec
IndiaCoursework - Business Management
LaSalle College
MontrealCBSE Workshops - Induction Training Programme; Life Skills; Learning Outcomes & Pedagogies
Skills
- Customer Service & Support
- Customer Inquiry Handling
- Complaint Resolution
- Telephone & Email Communication
- Problem Solving
- Data Entry & Record Keeping
- Scheduling & Coordination
- Microsoft Office
- Documentation
- Cash Handling
- Team Collaboration
- Administrative Support
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE | CUSTOMER SUPPORT | ADMINISTRATION
LANGUAGES
English: Fluent | French: Conversational | Punjabi: Fluent | Hindi: Fluent
Timeline
Administrative & School Operations
Lady LRD Public School
03.2024 - 10.2025
Shift Supervisor
A&W
09.2021 - 06.2023
Diploma - Computer Application
Guru Nanak Infotec
Coursework - Business Management
LaSalle College