Tasmim Sadia
Dieppe,NB
Summary
Take-charge professional bringing 4+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key functions, training, development and extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.. Recognized for exemplary customer, employee relations and team collaboration. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
6
6
years of professional experience
Work History
Data Entry Admin Clerk
Midland Transport
Dieppe, NB
03.2023 - Current
- Performed data entry of customer orders and invoices into database systems accurately and efficiently.
- Maintained high levels of accuracy. Well versed in AS400 and Workdesk. Coordinated with internal departments to ensure that customer requests were fulfilled in a timely manner.
- Developed strong organizational skills to ensure all documents were filed properly and in a timely manner.
Customer Service Representative
Atlantic Superstore
Moncton, NB
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly attitude. Also coordinated personnel from 3 different sections in the front department.
- Served as link between management and employees by handling questions, interpreting, and delegating. Also helped in helping resolve work-related problems.
- Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
- Conducted new hire orientations and training to ensure employees understand company policies and procedures.
Youth Care Worker
Moncton Community Residences Inc.
Moncton, NB
10.2022 - 10.2023
- Monitored daily activities of participants and documented any changes or issues that arose. Assisted youths in developing life skills through individualized instruction and support.
- Provided guidance on client matters such as performance management, disciplinary actions and conflict resolution.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Maintained accurate records of daily activities, progress notes, and incident reports.
Receptionist Administrator
Kripa Health
Melbourne, Australia
03.2021 - 08.2022
- Directed administrative professional team. Managed daily operations within 5-6 clinics. Provided outstanding customer care. Managed communication between doctors, nurses, patients and management.
- Maintained accurate filing systems for documents such as invoices, contracts, and correspondence. Managed calendars to arrange schedules and appointments, coordinating meetings or travel.
- Conducted new hire training to ensure employees understand company policies and procedures.
- Analyzed data from various sources including surveys, reports, and interviews to identify areas of improvement in patient satisfaction scores.
- Ensured regulatory compliance by staying up-to-date with changes in state laws governing healthcare organizations.
Administrative Coordinator
BLR Enterprises PTY LTD
Airport West , Australia
01.2020 - 08.2021
- Coordinated administrative processes and prepared key reports and documentation. Delivered reporting, account information and various other tailored data for clients
- Created and maintained employee records and employee empowerment in accordance with established guidelines.
- Managed payroll processing including time tracking, attendance monitoring, payments and leave requests.
- Served as link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.
Team Member
McDonalds
Sunbury, Australia
12.2017 - 10.2019
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked. Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
Master of Management -
Crandall University
New Brunswick, Canada 07.2024
BBA - Accountancy
Victoria University
Melbourne, Australia 08.2020
High School Diploma -
M.E.S
Doha, Qatar04.2016
Skills
- People-Oriented
- Team Management and Supervision
- Employee and Customer Relations
- Microsoft Office Suite
- Handling Customer Complaints
- Fluent in Bengali, Hindi & Intermediate in Arabic
- Documentation and Recordkeeping
- Client Relations
- Multitasking and Organization
Timeline
Data Entry Admin Clerk
Midland Transport
03.2023 - Current
Youth Care Worker
Moncton Community Residences Inc.
10.2022 - 10.2023
Customer Service Representative
Atlantic Superstore
08.2022 - Current
Receptionist Administrator
Kripa Health
03.2021 - 08.2022
Administrative Coordinator
BLR Enterprises PTY LTD
01.2020 - 08.2021
Team Member
McDonalds
12.2017 - 10.2019
Master of Management -
Crandall University
BBA - Accountancy
Victoria University
High School Diploma -
M.E.S
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