Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasmim Afsa Sadia

366 Lincoln St,NS

Summary

Dedicated Administrative Support professional with 4+ years experience providing crucial assistance to senior management in administrative roles. Highly skilled in managing intake processes, ensuring compliance with legislative requirements, and maintaining confidentiality of sensitive information. Proven ability to educate stakeholders on policies and procedures while implementing innovative approaches to enhance efficiency. Worked in health, trucking and retail sector. Recognised for exemplary customer service and team collaboration.

Overview

6
6
years of professional experience

Work History

Clerk 3 - Admin Assistant

Government Of Nova Scotia
Kentville, Nova Scotia
10.2024 - Current
  • Oversee daily financial and procurement services for Fleet Services.
  • Prepare and process payments and approvals of all invoices, departmental purchase orders, journal vouchers, P-Cards, Fuel Cards for the local Pool Vehicles and monitors/bills out bulk fuel tank usage charges to local users.
  • Prepare payroll, reconciliation and assist the Area Manager in preparing accurate budget forecasting.
  • Maintain local records within the Star/Store System format and help maintain Fleet inventory spreadsheets of Capital Purchases
  • Provide administrative support to the manager and Fleet staff
  • Perform secretarial duties in the office, responding to inbound calls and providing general assistance to client reception.
  • Proficiently utilize office software, including Microsoft Office Suite and Outlook, to perform secretarial duties and respond to inbound calls.
  • Manage web-based applications to streamline office operations and provide general assistance to clients at reception.
  • Work within tight deadlines with high accuracy, demonstrating exceptional organizational skills.
  • Deliver outstanding customer service, effectively communicating and interacting with clients and colleagues.
  • Operate with minimal supervision, showcasing strong self-management and independence.
  • Apply knowledge of Generally Accepted Accounting Procedures (GAAP) in daily financial tasks.
  • Work efficiently in a computerized accounting environment, including using SAP, Star/Stor, and Pathways systems.
  • Understand and follow the Department's financial processes, policies, and procedures.
  • Familiarize with Department programs, statutes, regulations, and procedures to ensure compliance and efficient workflow.

Customer Service Supervisor

Atlantic Superstore
Moncton, New Brunswick
08.2022 - Current
  • Supervised and trained customer service staff in three departments to ensure excellent customer service delivery.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Tracking and organizing the distribution of tangible assets such as computers, scanners and keyboards.
  • Cataloguing and tracking numerous components associated with service delivery functions.(Tracking Progress, Coordination, Documentation and Resource Management)
  • Monitored customer service performance metrics, such as resolution rates, and customer satisfaction ratings.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds..

Office Administration Coordinator

Greenhaven Management
Halifax, Nova Scotia
08.2023 - 10.2024
  • Prepare agendas, take accurate minutes, and maintain organized filing systems.
  • Respond to calls, emails, and walk-in inquiries.
  • Assist with budget coordination, process invoices, and ensure compliance with trucking procedures.
  • Acted as a liaison between different departments to facilitate communication and project collaboration.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Resolved escalated employee and client' complaints or queries promptly and efficiently.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
  • Apply knowledge of Generally Accepted Accounting Procedures (GAAP) in daily financial tasks.
  • Work efficiently in a computerized accounting environment, including using SAP, Star/Stor, and Pathways systems.
  • Understand and follow the Department's financial processes, policies, and procedures.

Data Entry Administrator

Midland Transport (Irving)
Dieppe, New Brunswick
02.2023 - 02.2024
  • Managed accounts receivable and payables processes, including invoicing, payments, and collections.
  • Used AS400 for billing
  • Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
  • Prepared monthly financial reports for management review and analysis.
  • Analyzed financial data to identify trends in accounts receivables and payables.
  • Implemented new procedures to improve accuracy and efficiency of the accounting process.
  • Maintained accurate records of all transactions relating to accounts receivable and payable activities.
  • Monitored cash flow position on a daily basis and provided timely updates to management.
  • Verified vendor invoices against purchase orders prior to processing payments.
  • Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.

Administrative Coordinator

BLR Enterprises Ltd
Melbourne, Australia
12.2020 - 08.2022
  • Coordinated administrative processes and prepared key reports and documentation. Delivered reporting, account information and various other tailored data for clients
  • Created and maintained employee records and employee empowerment in accordance with established guidelines.
  • Managed payroll processing including time tracking, attendance monitoring, payments and leave requests.
  • Served as link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.
  • Coordinate the Director’s electronic calendar, schedule meetings, and arrange travel accommodations.
  • Prepare agendas, take accurate minutes, and maintain organized filing systems.
  • Respond to calls, emails, and walk-in inquiries.
  • Assist with budget coordination, process invoices, and ensure compliance with procurement procedures.

Office Clerk

Kripa Health
Geelong, Australia
01.2019 - 12.2020
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Answered phones in a courteous manner while providing customer service.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork before submission for processing.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Reviewing, prioritising, and producing letters, memoranda, and reports.
  • Coordinate the Doctor and nurses electronic calendar, schedule meetings, set appointments and make travel arrangements.

Education

MBA - Management

Crandall University
New Brunswick
05-2024

BBA - Accounting

Victoria University
Melbourne, Australia
08-2020

High School Diploma -

M.E.S
Doha, Qatar
04-2016

Skills

  • Cash Management
  • Research
  • Database entry
  • Quality Control
  • Office Administration
  • Schedule and calendar management
  • Document Preparation
  • Data Entry and Management
  • Customer Service Excellence
  • Team Collaboration
  • Inventory Management
  • Budget Coordination
  • Procurement Compliance
  • Scheduling and Meeting Coordination
  • Strong Communication (Oral and written)
  • Problem-solving
  • Attention to Detail
  • Multitasking
  • Confidentiality
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Familiarity with ADP, AS400, Workdesk, TMS, Best Practice
  • Ability to remain calm and make decisions while under pressure
  • Experienced in meeting deadlines

Timeline

Clerk 3 - Admin Assistant

Government Of Nova Scotia
10.2024 - Current

Office Administration Coordinator

Greenhaven Management
08.2023 - 10.2024

Data Entry Administrator

Midland Transport (Irving)
02.2023 - 02.2024

Customer Service Supervisor

Atlantic Superstore
08.2022 - Current

Administrative Coordinator

BLR Enterprises Ltd
12.2020 - 08.2022

Office Clerk

Kripa Health
01.2019 - 12.2020

MBA - Management

Crandall University

BBA - Accounting

Victoria University

High School Diploma -

M.E.S

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Tasmim Afsa Sadia