Tasmia Tamanna
Toronto,ON
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
GardaWorld Security
06.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Reitmans
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Information Officer
Elections Canada
09.2021 - 09.2021
- Developed and implemented communication strategies to effectively disseminate electoral information to diverse audiences across digital platforms and traditional media channels.
- Managed the creation and distribution of accurate and timely electoral information materials, ensuring compliance with regulatory requirements and accessibility standards.
- Collaborated with cross-functional teams to plan and execute public awareness campaigns, resulting in increased voter engagement and participation rates during federal elections.
Education
Bachelor of Arts - Sociology
York University
Toronto, ON12.2023
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
Languages
English
Full Professional
Timeline
Administrative Assistant
GardaWorld Security
06.2023 - 04.2024
Customer Service Representative
Reitmans
01.2022 - 08.2023
Information Officer
Elections Canada
09.2021 - 09.2021
Bachelor of Arts - Sociology
York University
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