Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tasmia Syeda

Hamilton,ON

Summary

Proven leader with extensive experience at Aritzia and Sephora, excelling in operations management and team development. Mastered customer relations and inventory management, significantly enhancing store profitability and staff performance. Skilled in fostering a culture of accountability and continuous improvement, achieving a notable increase in customer satisfaction and employee retention. Performance-oriented Sales Leader offering exceptional record of achievement over years. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

8
8
years of professional experience

Work History

Store Manager

Aritzia
02.2019 - Current
  • Responsible for overseeing stores financial budgets including P&L, payroll and productivity and developing/implementing strategies to address KPI results and improve programs and service in partnership with upper level management.
  • Managed and coached sales, customer service, operations, and visual managers when assistance was needed.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Team Leader Manager

Sephora
01.2018 - 02.2019
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Developed strong relationships with cross-functional departments to support successful project execution.

Client Advisor

Sephora
03.2017 - 01.2018
  • Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
  • Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
  • Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
  • Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
  • Boosted customer satisfaction by providing personalized product recommendations and efficient service.
  • Collaborated with fellow team members during promotional events to drive increased foot traffic and sales revenue.
  • Participated in ongoing training programs to expand product knowledge, ensuring accurate information was provided to customers.
  • Improved customer retention by proactively addressing concerns and resolving issues promptly.
  • Facilitated a welcoming environment for all shoppers through friendly interactions and attentive assistance.
  • Achieved higher sales results by utilizing effective upselling techniques and engaging with customers.
  • Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
  • Maximized store profitability by regularly monitoring and adjusting pricing strategies, inventory levels, and merchandising layouts based on customer preferences and sales data.
  • Enhanced overall store performance with exceptional attention to detail, organization, and time management skills.
  • Contributed to team success through consistent collaboration, communication, and support.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.

Banking Associate

Royal Bank Of Canada, RBC
01.2016 - 03.2017
  • Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
  • Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
  • Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
  • Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
  • Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
  • Strengthened teamwork among colleagues by collaborating on projects, sharing knowledge, and supporting fellow associates in their tasks.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Provided advice on different bank products and financial options.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Education

BBA - Business Management

McMaster University
Hamilton
04.2020

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Store Opening and Closing
  • Outstanding communication skills
  • Team Leadership
  • Team leadership and coaching
  • Cash Management
  • Inventory Management
  • Retail Inventory Management
  • Recruitment and hiring
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Operations Management
  • Leadership Development
  • Policies and Procedures
  • Staff Management
  • Work Planning and Prioritization
  • Relationship building and management
  • Order Management
  • Sales Strategies
  • Team Development

Languages

English
Native or Bilingual

Timeline

Store Manager

Aritzia
02.2019 - Current

Team Leader Manager

Sephora
01.2018 - 02.2019

Client Advisor

Sephora
03.2017 - 01.2018

Banking Associate

Royal Bank Of Canada, RBC
01.2016 - 03.2017

BBA - Business Management

McMaster University

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Tasmia Syeda