Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Taslima Chowdhury

Ottawa,Ontario

Summary

Motivated professional with extensive experience in customer service and recent licensure as an Insurance Broker. Proven ability to leverage interpersonal and analytical skills to deliver customized insurance solutions. Committed to contributing to a client-focused team while enhancing client satisfaction and retention.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Insurance Advisor

Diamond Insurance
Ottawa, ON
05.2025 - Current
  • Advise clients on insurance products tailored to their needs.
  • Develop marketing strategies to attract new clients effectively.
  • Communicate with clients by phone and email to answer questions and offer services.
  • Participate in continuing education activities to stay abreast of the latest developments in the field.
  • Generate detailed quotes for prospective customers based on their requirements.
  • Process applications for new clients, including verifying eligibility criteria.

Claims Representative (Auto/Property)

Intact Insurance
01.2023 - 10.2023
  • Opened FNOL on behalf of client as well as answered claim-related questions
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
  • Developed in-depth understanding of insurance policies and procedures.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Updated information on AUDATEX, ARMS, PROGI, and other insurance-related applications.
  • Processing payment requests for the claimant, rental companies, tow companies, clinics, and other businesses.
  • Managed over 20 customer claims per day.

Customer Service Representative

Ottawa Police, Accident Support Service
10.2022 - 01.2023
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Greeted visitors, determined their needs, and directed them accordingly.
  • Responded to telephone inquiries or forwarded callers to the appropriate person or authority.
  • Provided general information regarding the legal responsibilities of drivers with respect to reporting a motor vehicle collision (MVC) to Police & Insurance Companies.
  • Evaluated whether an MVC meets the eligibility requirements to be reported at the collision reporting center (CRC)
  • Verified driver documents (license, ownership, and insurance).
  • Interviewed drivers to determine collision details
  • Data entered information using custom software to produce MVC reports for the Police, Insurance, and the Ministry of Transportation (MTO)
  • Photographed vehicle damage & uploaded images into MVC report.
  • Organized & coordinated workflow between CRC & Police personnel.
  • Operated digital scanner to transfer paper documents to digital file database.
  • Assisted drivers in the initial stages of reporting to the Insurance.

Customer Service Representative (Contract)

Elections Canada
04.2021 - 09.2021
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Answered questions and provided information on complex issues, self-resolution techniques, and value-added services.
  • Achieved all objectives related to call time, quality, and first-call resolution.
  • Documented customer inbound inquiries in EC Connex Software, including accurate logging and tracking of all incident information.
  • Worked with supervisors to assess call quality, implemented constructive feedback, and drove team development.
  • Accommodated callers with special needs such as language interpretation and call escalation to specific departments.
  • Safeguarded customer data by observing all information security policies and confidentiality guidelines.

Administrative Assistant

Fusion Boutique
01.2019 - 09.2020
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks daily.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
  • Managed accounts payable and receivable as well as bank deposits to support employers.
  • Supported logistics for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance.
  • Coordinated travel arrangements, including booking airfare, hotel, and ground transportation.

Education

Bachelor of Arts - Fashion Design

Yorkville University
Toronto, ON
03.2013

BBA - Business Administration

North South University
Dhaka, Bangladesh
12.2009

Skills

  • Decision-Making
  • Team Collaboration
  • Interpersonal Communication
  • Conflict Resolution
  • Claims Investigation
  • Settlement Negotiation
  • Time Management
  • Accident Investigations
  • Adaptable
  • Microsoft Office
  • Detail Oriented

Certification

Registered Insurance Brokers of Ontario (RIBO) 2025

Affiliations

  • Member, Bangladeshi-Canadien Canadien-Bangladeshi (BCCB)
  • Member, Artist's of Barrhaven
  • Member, Royal Ottawa Sports

Timeline

Insurance Advisor

Diamond Insurance
05.2025 - Current

Claims Representative (Auto/Property)

Intact Insurance
01.2023 - 10.2023

Customer Service Representative

Ottawa Police, Accident Support Service
10.2022 - 01.2023

Customer Service Representative (Contract)

Elections Canada
04.2021 - 09.2021

Administrative Assistant

Fusion Boutique
01.2019 - 09.2020

Bachelor of Arts - Fashion Design

Yorkville University

BBA - Business Administration

North South University

Similar Profiles

CREATE PROFILE
Taslima Chowdhury