Taslima Chowdhury
Ottawa,ON
Summary
Driven Claims Representative and customer service professional with RIBO-1. Experienced in auto and property insurance with proven abilities in negotiation and keen attention to detail.
Overview
9
9
years of professional experience
Work History
Social media Coordinator
Artist of Stonebridge
08.2023 - Current
- Creating social media content and maintaining accounts on behalf of the organization
- Updating members about upcoming exhibitions and events
- Updating photos of paintings using the meta business suite
Event Co-Ordinator
Bangladeshi Canadian - Canadian Bangladeshi, BCCB Ottawa Chapter
02.2018 - Current
- Executed record filing system to improve document organization and management
- Supported logistics for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance; Created PowerPoint presentations for sponsors
- Organized weekly volunteer meetings and logged minutes for corporate records
- Created detailed expense reports and claimed for funding
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
Claims Representative (Auto/Property)
Intact Insurance
01.2023 - 10.2023
- Opening claim on behalf of the client as well as answering claim-related questions
- Coordinating services with vendors such as appraisers, rental companies, repair facilities, and other business partners inside and outside the organization
- Documenting claim activities in accordance with established procedures
- Negotiating a settlement with the claimant for the total loss vehicle
- Escalating unresolved claims and complaints to the supervisor
- Participating in various special projects like Hail and Windstorm Catastrophe event
- Calculating and negotiating tow payments, releasing, and moving the vehicle to the repair or salvage location
- Processing payment requests for the claimant, rental companies, tow companies, clinics, and other businesses
Customer Service Representative
Ottawa Police, Accident Support Service
10.2022 - 01.2023
- Greet visitors, determine their needs, and direct them accordingly
- Respond to telephone inquiries or forward callers to the appropriate person or authority
- Provide general information regarding the legal responsibilities of drivers with respect to reporting a motor vehicle collision (MVC) to Police & Insurance Companies
- Evaluate whether an MVC meets the eligibility requirements to be reported at the collision reporting center (CRC)
- Verify driver documents (license, ownership, and insurance)
- Interview drivers to determine collision details
- Data enter information using custom software to produce MVC reports for the Police, Insurance, and the Ministry of Transportation (MTO)
- Photograph vehicle damage & upload images into MVC report; File reports or retrieve as required
- Organize & co-ordinate workflow between CRC & Police personnel
- Operate digital scanner to transfer paper documents to digital file database
- Assist drivers in the initial stages of reporting to the Insurance
Client Service Representative
Elections Canada
05.2021 - 09.2021
- Answered questions and provided information on complex issues, self-resolution techniques, value-added services
- Achieved all objectives related to call time, quality, and first-call resolution
- Documented customer inbound inquiries in EC Connex Software, including accurate logging and tracking of all incident information
- Worked with supervisors to assess call quality, implemented constructive feedback, and drove team development
- Accommodated callers with special needs such as language interpretation and call escalation to specific departments
- Safeguarded customer data by observing all information security policies and confidentiality guidelines
Administrative Assistant
Fusion Boutique
01.2019 - 09.2020
- Managed store inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Supported logistics for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance
- Processed invoices and expenses to facilitate on-time payment
- Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
- Interacted with suppliers, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
Customer Service Representative
David's Bridal
05.2016 - 07.2017
- Provided primary customer support to internal and external customers in a fast-paced environment
- Responded to customer requests for products, services, and company information
- Entered client interaction details in the database to track requests, document problems, and record solutions offered
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted customers with setting appointments, shipping, and special-order requests, and arranging merchandise pick-up at other locations
Education
Bachelor of Arts - Fashion Design
Yorkville University
Yorkville, ON04-2013
BBA - Business Administration
North South University
Bangladesh12-2009
Skills
- Social media marketing
- Interpersonal skills
- Time management
- Microsoft office
- Settlement negotiation
- Claims processing
- Attention to detail
- Teamwork and collaboration
License
Registered Insurance Brokers of Ontario- Level 1
Timeline
Social media Coordinator
Artist of Stonebridge
08.2023 - Current
Claims Representative (Auto/Property)
Intact Insurance
01.2023 - 10.2023
Customer Service Representative
Ottawa Police, Accident Support Service
10.2022 - 01.2023
Client Service Representative
Elections Canada
05.2021 - 09.2021
Administrative Assistant
Fusion Boutique
01.2019 - 09.2020
Event Co-Ordinator
Bangladeshi Canadian - Canadian Bangladeshi, BCCB Ottawa Chapter
02.2018 - Current
Customer Service Representative
David's Bridal
05.2016 - 07.2017
Bachelor of Arts - Fashion Design
Yorkville University
BBA - Business Administration
North South University
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