Summary
Overview
Work History
Education
Skills
Websites
Awards
Languages
References
Timeline
Generic

TASIN AZAD

Winnipeg,MB

Summary

Dedicated and detail-oriented hospitality professional seeking to contribute exceptional front desk service and operational support as a Front Desk Agent. Diligent professional with excellent multitasking, organizational, and time-management abilities. Skilled at promoting items, completing customer sales, smoothly suggesting purchases to drive revenue, and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols and adaptable to new processes and procedures.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

Night Auditor

Hyatt House
Winnipeg, Canada
06.2022 - Current
  • Reconciled daily financial transactions and prepared accurate audit reports to support seamless accounting operations.
  • Handled late-night guest check-ins, check-outs, and special requests with professionalism and efficiency.
  • Processed H-Market and deposit payments via credit/debit.
  • Proficient in using OPERA and Colleague Advantage systems for managing reservations, guest profiles, and front desk operations efficiently.
  • Handled Posting Master accounts, set up direct billings, and coordinated with Sales department on AR Accounts to ensure timely payments.
  • Processed refunds and managed changes to credit cards on guest reservations.
  • Managed banquet halls, breakfast team, and front desk operations simultaneously.
  • Resolved low inventory and guest service issues in coordination with sales.
  • Supported cross-department communication between housekeeping, security, and management for smooth night operations.
  • Promoted HYATT membership benefits and facilitated enrollments.
  • Ensured smooth overnight operations by balancing daily financial reports and addressing guest concerns with professionalism and efficiency.

Customer Service Representative

TIX Companies Inc. (Marshalls)
Winnipeg, Canada
04.2022 - 06.2022
  • Delivered personalized customer service and resolved queries efficiently.
  • Managed inventory restocking and in-store organization.
  • Demonstrated strong multitasking in a high-paced retail setting.
  • Maintained a positive store atmosphere by actively listening to customer needs and providing tailored product recommendations.
  • Collaborated with team members to meet sales targets and improve store performance.

Administrative Assistant

Ideal Home Builder’s Ltd
Chittagong, Bangladesh
04.2019 - 08.2021
  • Managed daily office operations, including scheduling, filing, and correspondence to ensure smooth workflow.
  • Prepared and edited professional documents such as reports, memos, and presentations with high attention to detail.
  • Handled front desk responsibilities, greeting visitors and managing calls with a customer-focused approach.
  • Maintained inventory and ordered office supplies to support efficient workplace functioning.
  • Collaborated with team members to coordinate meetings, events, and internal communications.

Customer Service Cashier

Walmart
Winnipeg, Canada
10.2024 - Current
  • Delivered fast, friendly service to over 100 customers daily, maintaining a 95% satisfaction rating.
  • Handled high-volume cash, credit, and digital transactions with 100% accuracy and accountability.
  • Resolved customer complaints professionally, turning negative experiences into repeat visits.
  • Promoted store loyalty programs, and exceeded upsell targets by 15% each month.
  • Maintained an organized checkout area and supported front-end operations during peak hours.

Education

Associate of Business Administration - Business Administrative Assistant

Manitoba Institute of Trades And Technology
Winnipeg, MB
09.2021 - 10.2022

High School Diploma -

Chittagong Grammar School
Chittagong, Bangladesh

Skills

  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Typing Speed: 60 WPM
  • Organization Management
  • Multitasking under pressure
  • Time management
  • Conflict resolution
  • Attention to detail
  • Financial reconciliation
  • Team Collaboration
  • Guest Service Excellence
  • Customer Service
  • Problem Solving
  • Front Desk Operations
  • Hotel Management Systems (eg, Opera, PMS, Colleague Advantage)
  • Accounts Receivable Management
  • Point of sale systems
  • Cash handling
  • Inventory management
  • Customer relationship management
  • Data entry accuracy
  • Team collaboration

Awards

Platinum Operation Performer, Hyatt House, 11/01/24

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Urdu
Professional

References

References available upon request.

Timeline

Customer Service Cashier

Walmart
10.2024 - Current

Night Auditor

Hyatt House
06.2022 - Current

Customer Service Representative

TIX Companies Inc. (Marshalls)
04.2022 - 06.2022

Associate of Business Administration - Business Administrative Assistant

Manitoba Institute of Trades And Technology
09.2021 - 10.2022

Administrative Assistant

Ideal Home Builder’s Ltd
04.2019 - 08.2021

High School Diploma -

Chittagong Grammar School

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TASIN AZAD