TASICA FAGAN
Community Services
Brampton,ON
Summary
Well-qualified Direct Support Specialist who is proficient in handling complex client care issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to client satisfaction and health care excellence. Skilled in coordinating documentation and handling difficult tasks. Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Career Specialist, Retention
Achēv-Community Services-Nonprofit
Mississauga, ON
01.2022 - Current
- On-going employment support needs to ensure clients stay employed
- Clients gain access to local job opportunities
- Acquiring job search skills to help clients get hired
- Assist over 25 clients per week in identifying training needs and counseling clients in building successful job search strategies
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history
- Support clients in exploring career goals to plan their ideal career path in order to successfully reach their job search goals
- Assist with skills development planning; both in-person and virtual
- Get referrals to complimentary employment-related services
- Responsible for training new staff both in-person and virtual
- Developed career and education plans based on individual needs
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets
- Mentored new staff on compliance, procedural and performance strategies.
Direct Support Specialist (DSW)
CBI Health
Newmarket, ON
07.2021 - Current
- Responsible for BSP implementation, ISP's and client goals
- Coaching, mentoring, consultations to enhance performance and professional development
- Developed rapport to help create safe and trusting environment for client care
- Support clients on their needs, independently, emotionally and socially
- Updated client files with current vitals, behaviors and other data relevant to treatment planning
- Administered medications according to daily routine/schedule
- Strong knowledge in Health Care Management
- Monitored progress and documented patient health status changes to keep care team updated.
Independent Sales Representative
Avon Canada
Online-based, ON
03.2016 - 12.2022
- Online-Based
- Sustaining dual language format-based company website
- Analyzed and implemented account penetration strategies for target customers
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Responsible for maintaining electronic records on inventory, sales receipt and business records
- Occasional travel to nearby locations for home-base deliveries
- Advertising Avon Products via phone and through social media
- Designed, developed and implemented Avon sales strategies to market business and generate new sales
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 70%.
Addictions and Community Services Worker
Kinnect Support (Agency)
Toronto, ON
12.2021 - 09.2022
- Addictions and Community Services Worker (ACSW) Served in Brampton, Mississauga and Richmond Hill.
- Strong understanding of marginalization of homelessness.
- Knowledge of harm reduction, treatment and support planning concepts
- Established healthy relationships with clients by supporting clients in self-awareness and self confidence
- Developed and implemented activities to help clients develop social and independent living skills.
- Safely approached and responded to crisis situations accordingly.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
Logistics Associate
Amazon Canada Fulfillment Center
Bolton, ON
08.2020 - 06.2021
- Prepared orders accurately by processing requests, pulling materials from warehouse, packing boxes, and preparing shipments
- Reduced fulfillment errors by using RF scanners to quickly pick items from correct bins
- Promoted warehouse safety by reporting or resolving safety hazards and observing workplace guidelines
- Reviewed order slips, picked products, and staged merchandise to be shipped
- Monitored performance of logistics operations to identify areas for improvement.
Clerical Assistant
Drake International
Mississauga/Toronto, ON
07.2018 - 09.2019
- Assisted with general administrative tasks
- Responsible for handling confidential files professionally
- Worked closely with EQAO staff to maintain optimum levels of communication to effectively and efficiently complete projects
- Resolved problems, improved operations, and provided exceptional service
- Maintained 97% accuracy while entering confidential data into software
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment.
Education
Diploma - Office Administration in Health Services
Sheridan College
Brampton, ON04.2021
Diploma - Addictions And Community Services Worker
CDI College
Mississauga, ON10.2020
Skills
- Strong customer service,training & development (10 years)
- Business Relationship Development and Case Management
- Flexible, Adaptable and Efficient
- Excellent communication and community integration
- Education planning and Interviewing Techniques
- Analytical, Critical Thinking and Social understanding
- Decision-making and problem solving (10 years)
- Active Listening and Attention to Detail
- Filing and data archiving and progress tracking
- Medication Administration and chart documentation
Accomplishments
Achieved Certifications in:
- the Science of Well-being (2023)
- Be a Great Mentor (2023)
- Quality and Accountability in Humanitarian Action (2023)
- Crisis Prevention and Crisis Response (2023)
- Art and Science in Communication (2023)
Certification
- Certificate of Appreciation, Moyo Health & Community Services - 2019
- Certified First AID CPR/AED, MyCPR NOW - 2023
- Applied Suicide Intervention Skills Training - 2020
- Suicide Intervention & Prevention-Level 1 ASSIST
- Non-Violent Crisis Intervention-Level 1
- Motivational Interviewing - Advanced, Inservice Workshop - 2022
Volunteer
Administrative Assistant 11/2018 to 04/2019
Moyo Health and Community Services
- Co-Leader of the Women's Outreach program servicing; Brampton, Mississauga, Caledon
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Earned Certificate of Appreciation in 2019
Timeline
Career Specialist, Retention
Achēv-Community Services-Nonprofit
01.2022 - Current
Addictions and Community Services Worker
Kinnect Support (Agency)
12.2021 - 09.2022
Direct Support Specialist (DSW)
CBI Health
07.2021 - Current
Logistics Associate
Amazon Canada Fulfillment Center
08.2020 - 06.2021
Clerical Assistant
Drake International
07.2018 - 09.2019
Independent Sales Representative
Avon Canada
03.2016 - 12.2022
Diploma - Office Administration in Health Services
Sheridan College
Diploma - Addictions And Community Services Worker
CDI College
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