Tashka Tamarah Williams
NORTH YORK,Ontario
Summary
Dynamic Tenant Services Coordinator at Rentpedia Inc, recognized for enhancing tenant satisfaction through effective communication and operational efficiency. Proven expertise in managing maintenance workflows and vendor negotiations, while fostering community engagement initiatives. Highly organized and customer-focused, committed to delivering exceptional service and maintaining high standards in residential environments.
Overview
4
4
years of professional experience
Work History
Tenant Services Coordinator
Rentpedia Inc
04.2022 - 10.2025
- Led tenant service and maintenance operations across 11 residential buildings, ensuring timely resolution of service requests while maintaining high tenant satisfaction.
- Served as the primary point of contact for tenant inquiries, complaints, and escalated situations, applying resolution strategies that balanced tenant needs, policy, and operational standards.
- Managed end-to-end maintenance workflows using Yardi, including work order tracking, closure, reporting, and coordination with in-house staff and third-party contractors.
- Supervised in house maintenance staff by assigning daily tasks, monitoring performance, approving timesheets and expenses, and ensuring service standards were met.
- Coordinated and negotiated vendor and contractor services, sourcing quotes, approving large-scale repairs, appliances, pest control, and supplies while maintaining budget control.
- Conducted due diligence on maintenance requests by reviewing unit condition, service history, and tenant accounts to determine responsibility and appropriate action.
- Developed and delivered tenant communications, building notices, and maintenance updates, supporting onboarding, ongoing engagement, and transparency.
- Supported tenant engagement and retention initiatives, including coordination of annual tenant meetings during inspections and community touchpoints.
Education
Diploma - Business Administration
Humber College
Toronto06-2003
Skills
- Highly reliable and self directed professional with a strong work ethic
- Customer-focused service delivery with a commitment to tenant satisfaction
- Proven experience in tenant relations and community engagement
- Strong organizational and time-management skills in fast paced environments
- Event planning and coordination to support tenant engagement initiatives
- Operational efficiency with attention to detail and process improvement
- Ability to maintain clean, safe, and well organized work environments
- Effective communication and problem solving skills
Languages
English
Professional Working
Timeline
Tenant Services Coordinator
Rentpedia Inc
04.2022 - 10.2025
Diploma - Business Administration
Humber College