Tashina Hatler
Jamestown
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to dedicate oneself to helping maintain client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotels & Resorts
06.2013 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Covered night audit shifts, which entailed data entry and book keeping, along with sending daily logs and reports to corporate.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Counter Clerk
Kathy's Miracle Cleaners
01.2012 - 06.2013
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Processed cash, check and credit card payments.
- Answered phone calls, and took messages.
- Ran front counter, helping customers with drop off and pick up services.
- Tagging and separating clothing for cleaning staff.
- Keep front of shop clean, organized and welcoming.
- Close, arm and lock up shop at closing time.
Housekeeping
Hotels of California
03.2011 - 12.2011
- Assisted in training new housekeeping team members, sharing best practices for optimal results.
- Ensured a clean working environment by performing daily housekeeping tasks in rooms and workstations.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel property.
- Followed sanitation and good housekeeping practices.
Candle Maker, Shop Keep
San Jose Candle Company
01.2009 - 06.2010
- Enhanced product durability through thorough testing of various wick types and sizes, ultimately selecting the optimal choice for each design.
- Inspected raw, in-process and finished material and products for defects or malfunctions.
- Cleaned workspace, wick dipping devices, scraped floors and performed other general cleaning duties.
- Dipped, cut, packed and shipped tapered beeswax candles in bulk quantities.
- Answered phone calls, assisted with taking messages.
- Maintained a clean and safe working environment by adhering to safety protocols and conducting regular equipment inspections.
- Implemented eco-friendly practices in sourcing materials, contributing towards sustainable business operations.
Education
No Degree - Early Childhood Care And Education
Ashford University
San Diego, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Verbal and written communication
- Hospitality services
- Sensitive information handling
- Administrative support
- Document management
Timeline
Front Desk Receptionist
Best Western Hotels & Resorts
06.2013 - 08.2016
Counter Clerk
Kathy's Miracle Cleaners
01.2012 - 06.2013
Housekeeping
Hotels of California
03.2011 - 12.2011
Candle Maker, Shop Keep
San Jose Candle Company
01.2009 - 06.2010
No Degree - Early Childhood Care And Education
Ashford University
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