Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Walmart
04.2023 - Current
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Reduced customer complaints, proactively addressing issues and implementing effective solution.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Experience Sales Floor Associate
walmart
10.2021 - 03.2023
Welcomed customers, offering assistance to help find necessary store items.
Responded to calls inquiring about products
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Spoke to customers in native language to increase loyalty and establish relationships.
Server
Boston Pizza
12.2019 - 07.2021
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.