Tashima Mathis
Long Beach
Summary
Proficient in administrative assistance and data management, ensuring accurate documentation and efficient communication. Recognized for strong problem-solving abilities and dedication to improving service delivery across diverse teams. Experienced dispatcher with a focus on communication management and issue resolution. Expertise in data analysis and administrative functions drives improved service delivery and elevates customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Federal Express
Costa Mesa
04.2024 - 06.2025
- Coordinated communication between drivers and customers, ensuring timely resolution of issues.
- Examined operational data to identify trends, enhancing service delivery efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Addressed customer complaints regarding service issues or delays, improving overall satisfaction.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Answered customer requests with information about product availability, shipping information and status updates.
- Participated in team meetings discussing changes in procedures or processes.
Youth Advocate Coordinator
Trinity Youth Servives
El Monte
01.2019 - 03.2024
- Developed resources for mental health and wellness initiatives to support youth and families.
- Documented case notes and maintained accurate records of client interactions.
- Identified appropriate community resources and provided referrals for services.
- Guided and supported families of children in need of assistance to navigate available services.
- Participated in team meetings to discuss cases and develop plans of action.
- Assisted in coordinating services for youth with special needs or disabilities.
- Facilitated communication between family members and professionals to ensure comprehensive support for children's welfare.
- Attended conferences and seminars related to advocacy work in order to stay informed about current trends.
Education
High School Diploma -
Inland Career Education Center
San Bernardino, CA05-2018
Skills
- Customer service and support
- Communication coordination
- Resource management
- Data analysis
- Problem-solving techniques
- Administrative assistance
Certification
CPR , First Aid, BLS Certification
Timeline
Dispatcher
Federal Express
04.2024 - 06.2025
Youth Advocate Coordinator
Trinity Youth Servives
01.2019 - 03.2024
High School Diploma -
Inland Career Education Center