Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AdministrativeAssistant
Tashia Scott

Tashia Scott

Medicine Hat,AB

Summary

Motivated, and self-directed professional with exceptional verbal and written communication skills. Hardworking and passionate with strong organizational skills, a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Product Specialist

Southland Kia
Medicine Hat, AB
07.2022 - 11.2022
  • Researched product's technical specifications and accurately communicated information.
  • Continually expanded knowledge of Product or Service product line.
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Continuously worked on a CRM system to keep customer information up to date and to contact customers in relation to their vehicle needs
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Small Business Owner

Purr Away Cat Care
Winchester, United Kingdom
04.2017 - 01.2023
  • Promoted business via social media to generate leads and maximize brand identity.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, and drafted invoices through Quickbooks to handle financial needs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Cultivated and strengthened lasting client relationships using friendliness and honesty.

Vice Chairman (voluntary)

Broom Owners Club
Winchester, U.K., Hampshire
10.2021 - 10.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Regional Coordinator (voluntary)

Broom Owners Club
Winchester, U.K., Hampshire
10.2019 - 10.2022
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Gathered and organized materials to support operations.
  • Maintained master schedule and set up appointments.
  • Entered data, generated reports and produced tracking documents.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Graduate Student Research Assistant

Oxford Brookes University
Oxford, United Kingdom
01.2011 - 12.2011
  • Prepared fact sheets, tables and graphs to summarize research results.
  • Managed databases and input data to update records.
  • Utilized resourcefulness in finding information and answers from both within and outside university.
  • Assisted with writing and editing for publication in journals.
  • Interpreted and analysed research data to draw conclusions on outcomes.
  • Collaborated with academic colleagues on areas of shared research interest such as Medical advances, Medical history, and 20th century Nursing and Immigration.
  • Responded to website correspondence, social media, posts and emails.
  • Performed accurate quantitative analysis of targeted data research, collection and report preparation.
  • Conducted own research in field of expertise, Immigration, Nursing and Medical History of the 20th Century

Assistant Cafe Manager

Hawk Conservancy Centre
Andover, United Kingdom
01.2010 - 12.2011
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Supported customers with unique dietary challenges with customizable menu offerings.
  • Handled business administration functions such as payroll, cash register counting and supply ordering.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Assistant Manager

Corp of Royal Signal's Museum Cafe
Blandford Forum, United Kingdom
01.2009 - 01.2010
  • Secured daily cash by verifying totals and making nightly deposits.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Supported customers with unique dietary challenges with customizable menu offerings.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Handled business administration functions such as payroll, cash register counting and supply ordering.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Customer Service Agent

Barclay's Bank
Poole, United Kingdom
01.2008 - 01.2009
  • Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
  • Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Delivered services to customer locations within specific timeframes.

Education

Master of Arts - Medical History

Oxford Brookes University
Oxford, United Kingdom
10.2008

Bachelor of Arts - History And Education

University of Winchester
Winchester, United Kingdom
10.2007

Entry To University - Entry To University

Salisbury College
Salisbury, United Kingdom
02.2003

High School Diploma -

Medicine Hat High School
Medicine Hat, AB
08.1992

Skills

  • Goal Setting
  • Records Organization and Management
  • Verbal and Written Communication
  • Budget Control
  • Quality Assurance
  • Customer Relations
  • Focus and Follow-Through
  • Data collection and organization
  • File management
  • Microsoft Office proficiency
  • Data Collection
  • Report generation

Additional Information

Additional Work Experience
2011- Present: International Student registry administrator, Academic Management Office, Oxford
Brookes University
2010-2011: Research assistant, Oxford Brookes University, 1 year Pilot Project on Medical Refugee
Nurses in Britain, 1933-45, funded by the Wellcome Trust
2008- Present: Article Reviewer: Historia Medicinae
2006- Library Shelver: Oxford Brookes University
2006- 2003: Bar manager, Eurest Support services
2002- 1998: Test and Quality Engineer for an Electronics company, Motorola and STI Ltd
2001- 1998: Sales Driven Party Organiser, Ann Summers
1998- 1995: Production Leader: H.M. Bennet
1995- 1994: Production worker- Britax Excelsior


Professional development
2011: Associate Teaching Certificate for Higher Education
2011: How to teach as a Postgraduate researcher, History Subject Centre
2010: Assertiveness workshop, Oxford Brookes university
2003- 2005 Student Associate Scheme, University of Winchester


Teaching experience
2011: Small group seminars to Undergraduate students
2010- current- dietary and nutrition to support group members
2005- 2006 Volunteer teacher at Shipton Bellinger Primary School, Hampshire
2004- 2005 Volunteer teacher at Zouch Primary School, Tidworth, Hampshire
2003- 2004 Classroom assistant, at Castle down Primary School, Tidworth, Hampshire
1998-2001 Trained staff in quality measures within a professional environment

Timeline

Product Specialist

Southland Kia
07.2022 - 11.2022

Vice Chairman (voluntary)

Broom Owners Club
10.2021 - 10.2022

Regional Coordinator (voluntary)

Broom Owners Club
10.2019 - 10.2022

Small Business Owner

Purr Away Cat Care
04.2017 - 01.2023

Graduate Student Research Assistant

Oxford Brookes University
01.2011 - 12.2011

Assistant Cafe Manager

Hawk Conservancy Centre
01.2010 - 12.2011

Assistant Manager

Corp of Royal Signal's Museum Cafe
01.2009 - 01.2010

Customer Service Agent

Barclay's Bank
01.2008 - 01.2009

Master of Arts - Medical History

Oxford Brookes University

Bachelor of Arts - History And Education

University of Winchester

Entry To University - Entry To University

Salisbury College

High School Diploma -

Medicine Hat High School

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Tashia Scott