Tashi yangdon
Toronto,ON
Summary
A motivated and compassionate individual with a diverse background in customer service, community support, and healthcare. With certification in First Aid & CPR, I have demonstrated the ability to respond effectively in emergencies. My experience as a Cultural Tourist Guide has equipped me with strong communication and cultural sensitivity, ensuring that I can engage effectively with individuals from diverse backgrounds. As a Desuung volunteer and frontline during COVID-19, I gained hands-on experience in healthcare support, crisis management, and public health education, helping communities stay informed and safe. I am adaptable, resilient, and committed to providing exceptional care while fostering positive relationships with those I support
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cultural Tourist Guide
Guide Association of Bhutan (GAB)
08.2019 - 08.2022
- Guided and educated international visitors on Bhutan’s history, culture, and traditions, fostering an appreciation for Bhutanese heritage.
- Provided detailed and engaging tours, ensuring clients understood the cultural significance of landmarks, monasteries, and local customs.
- Delivered exceptional customer service by addressing the needs and inquiries of tourists, ensuring a safe and memorable experience.
- Promoted Bhutan’s eco-tourism and responsible travel practices, aligning with sustainable tourism principles.
- Demonstrated strong communication and interpersonal skills, enhancing visitor engagement and satisfaction.
- Adapted to diverse cultural backgrounds, ensuring inclusivity and respect for the visitors’ individual needs and interests.
- Collaborated with local tourism authorities to ensure smooth operations and up-to-date information on tourist attractions.
Education
High School Diploma -
Nima Higher Secondary School
Thimphu; Bhutan.12-2015
Skills
- First Aid & CPR: Certified in First Aid and CPR, trained to respond effectively to medical emergencies
- Healthcare Support: Assisted with patient care, emergency response, and health protocols during the COVID-19 pandemic
- Cultural Sensitivity: Developed an understanding of diverse cultures, adapting communication to meet the needs of people from various backgrounds
- Customer Service: Provided exceptional service and ensured a positive experience for tourists, addressing their needs and concerns
- Team Collaboration: Worked closely with healthcare teams, community leaders, and tourists to ensure safety and well-being
- Crisis Management & Leadership: Led initiatives during emergencies, ensuring proper care and management during high-pressure situations
- Adaptability: Quick to adjust to changing environments and challenges, maintaining calm in stressful situations
- Health Education & Promotion: Educated the public on health practices and safety measures during the COVID-19 pandemic
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Full Professional
Korean
Limited Working
Tibetan
Professional Working
Certification
- National Certificate Level 2 (NC 2) , Minstry of Labour and Human Resources, 2019
- Standard First AID with CPR-C, Livesaving Society, 2023-04-02
- De-suung, Guardians of Peace, 2020
Timeline
Cultural Tourist Guide
Guide Association of Bhutan (GAB)
08.2019 - 08.2022
- National Certificate Level 2 (NC 2) , Minstry of Labour and Human Resources, 2019
- Standard First AID with CPR-C, Livesaving Society, 2023-04-02
- De-suung, Guardians of Peace, 2020
High School Diploma -
Nima Higher Secondary School
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