Tashara Walker
Rancho Cucamonga
Summary
Collections professional with proven track record in managing and improving collections processes. Known for achieving significant reductions in delinquent accounts through effective communication and negotiation strategies. Valued team collaborator focused on delivering results and adapting to changing business needs. Expertise includes account reconciliation and compliance with regulatory standards.
Overview
3
3
years of professional experience
Work History
Senior Collections Specialist
San Antonio Regional Hospital
06.2024 - Current
- Skilled in claim tracking, follow-up, and denial management processes
- Consistently overturned complex denials, improving revenue collection
- Guided and supported junior staff, enhancing team productivity and performance
- Developed and leveraged collections data to streamline operations and boost claim resolution rates
- Proficient in navigating payer portals.
- Experienced in Epic & Denial Management
- Regularly generated and analyzed reports on claim aging and denial trends, utilizing data to adjust collection strategies and improve overall performance metrics
Senior Collections Specialist
Loma Linda University Medical Center and University of Loma Linda
09.2023 - 05.2024
- Managed high-volume collections and accounts receivable using Epic Hyperspace, ensuring timely and accurate payment of claims for healthcare services
- Conducted advanced insurance follow-up for high-value and complex accounts, working with payers to resolve outstanding balances and recover lost revenue
- Led account reconciliation efforts, applying adjustments and resolving payment discrepancies in collaboration with billing teams
- Extensive experience with claims submission, follow-up, payment posting, and denial workflows
- Expertise in resolving denied claims through appeals and payer negotiation
- Ability to generate and analyze collections reports, identify trends, and adjust strategies accordingly
Billing Manager
The People Concern
03.2022 - 08.2023
- Ensure billing and coding for all current and new medical service lines are accurate, consistent, and maximize revenue opportunities
- Evaluate, report on, and improve results after implementation of new services or payers
- Report and resolve payment and system issues with urgency, escalating if needed and putting processes into place to prevent similar future issues.
- Plan, implement, evaluate, and administer all Revenue Cycle strategies and processes, including authorization, eligibility and benefits verification, claims submission, payment posting for ERA’s, denial management, accounts receivable follow-up, reporting and aged claims
Education
Associate of Science - Pre-Allied Health
Los Angeles City College
Los Angeles, CA06-2025
High School Diploma -
W.E.B DuBois High School
Brooklyn, NY06-2007
Skills
- Documentation review
- Insurance Verification
- Credit analysis
- Payment processing
- Debt negotiation
- Dispute resolution
- Collection strategy
Timeline
Senior Collections Specialist
San Antonio Regional Hospital
06.2024 - Current
Senior Collections Specialist
Loma Linda University Medical Center and University of Loma Linda
09.2023 - 05.2024
Billing Manager
The People Concern
03.2022 - 08.2023
Associate of Science - Pre-Allied Health
Los Angeles City College
High School Diploma -
W.E.B DuBois High School
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