Summary
Overview
Work History
Education
Skills
Timeline
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Tashanique Hall

North York,ON

Summary

Motivated professional with exceptional interpersonal and problem-solving skills. Knowlegable and dedicated customer service professional with extensive experience within the customer service industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and managing multiple priorities with a positive attitude. Solid team player with outgoing, positive demeanor, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships with growing businesses. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities.

Overview

17
17
years of professional experience

Work History

Station Ambassador/ Lost & Found Recovery Agent

Metrolinx
03.2012 - Current
  • Ensuring all elements of the Customer Charter are carried out on a day-to-day basis.
  • Responsible for ensuring the safety and security of all passengers and colleagues by utilizing the My Safety app and reporting all safety incidents.
  • Consistently attended training and workshops to upskill my abilities and applied them to daily tasks and delivery to improve efficiency and productivity.
  • Support the self-serve model but educating customers on all forms of fare media related to their travel needs while providing the best value for their journey.
  • Assists customers with identifying and resolving all PRESTO card issues by analyzing the information and providing solutions to their problems.
  • Responsible for ensuring Metrolinx meets the PCI compliance standards by protecting the privacy of all employees, customers and company by following all privacy and confidentiality practices.
  • Assist with revenue protection activities; inspecting passengers tickets or PRESTO cards prior to customers boarding and notifying Transit Safety as needed.
  • Log and track all lost articles lost on Metrolinx properties, while trying to investigate ownership and reuniting items with passengers.
  • Initiate and correspond professional and regular communications via email, telephone and in person regarding lost articles via Metrolinx guidelines in a timely manner.
  • Coordinate with multiple departments to conduct searches, work orders, recovery of lost articles, in conjunction to our policies and procedures.
  • Create training plans in Lost and Found and train employees on performance-oriented strategies/procedures and customer service techniques.

Customer Service Representative

CIBC
02.2008 - 04.2012
  • Actively listened to and understand all customers' financial needs and then provided the appropriate recommendation or assistance while maintaining excellent customer service at all times.
  • Responsible for assisting customers with daily account transactions and inquiries, recognizing opportunities for sales and actively promoting CIBC's products and services.
  • Responsible for processing loan payments, triggering stop payments on lost and cancelled cheques, and issuing traveller cheques, money orders, bank drafts, and wire transfers.
  • Ensuring confidentiality and privacy of all financial records as it relates to the customers and the organization.
  • Responsible for opening new accounts, promoting strong customer and client interactions, and offering new products and features added to their banking needs.
  • Demonstrate excellent risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.

Customer Service Manager

Walmart
08.2006 - 06.2008


  • Established team priorities, maintained schedules and monitored performance.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Responsible for workstation assignment breaks and shift rotation within the operation of the company.
  • Responsible for training new employees on using the POS and maintaining a balanced daily float by accounting for cash assigned, received, and disbursed.
  • Demonstrate excellent knowledge of accounting principles as well as excellent analytical and investigation abilities when performing audits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Human Resource Management

Centennial College
Scarborough, ON

Accounting Management

Centennial College
Toronto, ON

High School Diploma -

Bendale Business And Technical Institute
Scarborough, ON

Skills

  • Excellent customer rapport building abilities
  • Active and engaged listener
  • Excellent problem solving and negotiating skills
  • Flexible and Adaptable
  • Ability to manage through change in a fast paced environment
  • Proficient in Microsoft Office- Word, Excel, PowerPoint, and Outlook
  • Strong data entry skills with accuracy
  • Ability to work independently and take initiative with little supervision
  • Call Center Operations Experience
  • Strong Problem-Solving Aptitude

Timeline

Station Ambassador/ Lost & Found Recovery Agent

Metrolinx
03.2012 - Current

Customer Service Representative

CIBC
02.2008 - 04.2012

Customer Service Manager

Walmart
08.2006 - 06.2008

Human Resource Management

Centennial College

Accounting Management

Centennial College

High School Diploma -

Bendale Business And Technical Institute

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Tashanique Hall