Tashanda Charles
Summary
- 4+ years of experience in customer service, with a focus on understanding and addressing user needs.
- Strong problem-solving skills developed through responding to diverse customer challenges.
- Proven ability to enhance operational efficiency in fast-paced, deadline-driven environments.
- Excellent communication skills, adept at gathering feedback, building rapport, and ensuring user satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service
Get Well Bar and Pizza
10.2023 - Current
- Provided exceptional customer service in a high-energy bar environment, exercising patience and effective communication to manage and assist intoxicated customers professionally and courteously
- Accurately counted the till at the end of each shift, balanced the cash drawer, and distributed tips, ensuring financial accuracy and accountability
- Efficiently managed multiple orders and maintained service quality during busy periods, demonstrating strong multitasking abilities
- Worked closely with other bar staff and management to ensure seamless operation and customer satisfaction.
Kitchen Staff
HotHouse Bar and Cafe
03.2022 - 10.2023
- Reviewed the prep list each morning to identify and prioritize food items needing preparation, ensuring all necessary items were in stock for smooth and efficient service throughout the day
- Trained 4 new hires on company's policies, operations, and day-to-day responsibilities
- Efficiently managed multiple tasks such as maintaining equipment and ensuring items are always in stock and available
- Delivered exceptional service by preparing and delivering catering orders on time in high stress environment.
Kitchen Staff
Blondie's Pizza
06.2019 - 03.2020
- Helped train 5 new hires on company's policies, operations, and day-to-day responsibilities, while taking the lead on facilitated the training of 15 new crew members for the opening of a new branch
- Highly recognized for reliability and commitment for arriving to work continuously an hour earlier than scheduled on several occasions to ensure the restaurant stayed on schedule for large catering deliveries.
Sales Associate
Winners
10.2017 - 01.2019
- Provided product and policy information via telephone communication
- Delivered timely customer service, resulting in 5-star feedback on customer surveys during the busy holiday season
- Operated cash register by processing payments in a timely manner
- Maintained a neat and orderly stock room, which decreased stock output merchandising errors
- Arranged the display of newest merchandise once a week to promote sales by restocking shelves, racks, cases and main display areas with new in season trends which increased visibility and accessibility.
Education
Interaction Design, Diploma Program -
George Brown College
Toronto, ON05.2024
Certificate - Project Management
Google Project Management Certificate
01.2024
Google IT Support Professional Certificate, Junior IT Analyst Program -
NPower Canada
Toronto, ON09.2021
Liberal Arts Diploma Program, Diploma Program -
Centennial College
Toronto, ON12.2020
Skills
- Adobe suits
- Figma (Software)
- Trello
- Microsoft office
- User Experience Design (UED)
- Storyboarding
- Design Analysis
- Design Thinking
- Prototyping
- User Experience Design
- Team training and development
- Customer Relations
Volunteer Experience
Youth Volunteer, 01/15, 01/18, Access Alliance, Toronto, ON, Facilitated workshops focused on leadership and study skills using public speaking skills and set up mentoring groups as well as recreational activities for 15-20 elementary students., Engaged in weekly community development projects and activities such as gardening and environmental cleanliness initiatives with a group of 12-20 individuals.
Timeline
Customer Service
Get Well Bar and Pizza
10.2023 - Current
Kitchen Staff
HotHouse Bar and Cafe
03.2022 - 10.2023
Kitchen Staff
Blondie's Pizza
06.2019 - 03.2020
Sales Associate
Winners
10.2017 - 01.2019
Interaction Design, Diploma Program -
George Brown College
Certificate - Project Management
Google Project Management Certificate
Google IT Support Professional Certificate, Junior IT Analyst Program -
NPower Canada
Liberal Arts Diploma Program, Diploma Program -
Centennial College
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