Daphka Tasha Leveille
Dallas,Texas
Summary
Accomplished Customer Service Representative with a proven track record demonstrating exceptional problem-solving skills and a commitment to enhancing customer satisfaction. A creative thinker and resourceful team player, adept at fostering relationships and efficiently prioritizing tasks. Excels in high-pressure environments, ensuring accuracy and productivity.
Overview
7
7
years of professional experience
Work History
Customer Service Administrator
Aon Consulting
03.2022 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Troubleshoot employee concerns and recommended corrective actions to resolve issues.
- Managed approximately 20 incoming calls and emails per day from customers and clients,
General Helper
Sainte-Justine Hospital
11.2020 - 05.2021
- Kept work areas clean and organized.
- Learned duties for various positions and provided backup at key times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Representative
Lanvac Surveillance Inc.
09.2019 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Managed approximately 30-40 incoming alarm calls.
Customer Service Cashier
Walmart
10.2017 - 07.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Arts - Arts And Sciences
Dawson College
Montreal, QC07.2024
Skills
- Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximise productivity
- Highly self motivated professional with strong intrinsic drive to excel and achieve results
- A creative thinker, able to conceptualize innovative solutions for complex problems
- A resourceful team player who excels at building trusting relationships with colleagues, customers or clients
- Committed to fostering open dialogue, promoting understanding and achieving goals through effective communication
- Quick to embrace challenge and changes in priority, providing significant result and high levels of accuracy
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Administrator
Aon Consulting
03.2022 - Current
General Helper
Sainte-Justine Hospital
11.2020 - 05.2021
Call Center Representative
Lanvac Surveillance Inc.
09.2019 - 08.2020
Customer Service Cashier
Walmart
10.2017 - 07.2019
Associate of Arts - Arts And Sciences
Dawson College
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