Tasha Shu
Richmond,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Cactus Club Cafe
Langley, BC /Richmond, BC
03.2022 - Current
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Reconciling payment errors, counting floats, and managing the bank deposits
Server/Shift Leader
Cactus Club Cafe
Delta, BC / Langley, BC / Richmond, BC
12.2017 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Promoted a positive work environment with proactive conflict resolution
Front Desk Leader
Cactus Club Cafe
Delta, BC
07.2016 - 04.2018
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Trained and mentored new front desk agents, resulting in more efficient service delivery.
- Managed room inventory to maximize occupancy and revenue generation.
- Maintained a high level of professionalism, ensuring positive interactions with guests at all times.
- Resolved guest complaints effectively, demonstrating exceptional problem-solving skills and customer service acumen.
Education
Diploma of Counselling Therapy - Psychology
Stenberg College
Surrey, BC10.2022
High School Diploma -
Seaquam Secondary
Delta, BC06.2016
Skills
- Administrative Support
- Data Entry
- Clear Oral/Written Communication
- Excellent Multi-Tasking Ability
- Organizational Skills
- Time Management
- Attention to detail
- Payroll Processing
- Problem Solving
Certification
- Serving it right
- First Aid level C
Timeline
Office Manager
Cactus Club Cafe
03.2022 - Current
Server/Shift Leader
Cactus Club Cafe
12.2017 - Current
Front Desk Leader
Cactus Club Cafe
07.2016 - 04.2018
Diploma of Counselling Therapy - Psychology
Stenberg College
High School Diploma -
Seaquam Secondary