Tasha R. Reed
Los Angeles
Summary
Committed community health worker with experience in providing support and services to diverse populations. Skilled in conducting health education sessions, facilitating access to healthcare services, and advocating for individual and community needs. Demonstrated ability to collaborate effectively with healthcare professionals to implement community health initiatives. Made significant contributions to improving health outcomes and increasing awareness on preventive care in previous roles.
Overview
10
10
years of professional experience
Work History
PHA (Patient Health Advocate)
Somatus Inc
09.2024 - Current
- Remote office work
- Calling patients to assist with DME
- Triage over the phone if patient made any medical complaint
- Schedule NP visits
- Assist NP with Telehealth visits
- Schedule and visit patient in home
- Blood pressure checks
- Assisting patients with scheduling with multiple providers
- Follow up care with patients after discharge from hospital
- Calling hospitals to speak with Care Team/Case Manager to follow up on care
- Case load of 98 patients within a 60 min radius of my zip code
- Many patients were; Diabetic, CKD, Chronic hypertension, Fall risk, COPD, etc
- Educated patients on health management and chronic disease prevention.
- Monitored patient progress and provided ongoing support through follow-up calls.
- Developed educational materials to enhance patient understanding of health issues.
- Advocated for patients' rights and access to necessary healthcare services.
- Conducted home visits to assess a patient's environment for safety concerns and social determinants of health issues.
- Identified potential barriers that may impede a patient's ability to comply with recommended treatments.
- Assessed the needs of patients and their families to develop individualized plans of care.
- Served as a liaison between the provider team, patients, and caregivers by communicating pertinent information regarding diagnosis, prognosis, treatments options.
- Monitored patient progress throughout treatment to ensure positive outcomes were achieved.
In Home Care Nurse
IHSS
01.2019 - Current
- Assisting Client with daily task
- Reading
- Cooking
- Administering medication
- Transportation to doctors visits
- Daily therapy exercises
- Scheduling appointments
- Documenting daily activities and eating habits
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to medical staff.
- Assisted patients with daily living activities and personal hygiene tasks.
- Coordinated with family members to ensure comprehensive patient care.
- Maintained accurate patient records and documentation of care provided.
- Provided direct nursing care to patients in their homes, including wound care, medication management and administration, patient education and monitoring of vital signs.
- Facilitated communication between physicians, agencies, families and caregivers and other healthcare providers involved in the patient's care.
- Monitored changes in patient health status and reported to physician or other healthcare professionals as necessary.
- Counseled patients regarding lifestyle modifications required for optimal health outcomes.
Office Service Assistant
City of Los Angeles
Los Angeles
07.2022 - 06.2023
- Processing 30 - 40 9A applications daily
- Property research/inspection research
- Answering customer phone calls
- Conducting property reports online
- Processing detailed reports within 15 days
- Intake report/verify location of property/submit all permits and certificates of occupancies to customer/email or send report through USPS services
- Assisting 311 with inspector questions
- Organized and maintained electronic and physical filing systems for documents.
- Supported team members with administrative tasks and project coordination.
- Implemented office procedures to enhance workflow efficiency and organization.
- Communicated effectively with vendors to facilitate service requests and inquiries.
- Performed data entry tasks with accuracy and speed.
- Answered phones and routed calls to appropriate personnel.
- Ordered office supplies and managed inventory levels.
Endocrinology Back-office MA
Kaiser Permanente
12.2021 - 06.2022
- Scheduling patient for multiple services
- Scheduling biopsy procedures
- Epic training
- Room patients for multiple providers
- Assist with all daily and needed assignments
- Assist with In Basket
- Prepare slides
- Triage patients for office visits and procedures
- On call 10/2021-Current
Front & Back Office MA
Concentra Urgent Care
10.2020 - 02.2021
- Answering patient phone calls
- Admit patients for multiple services
- Performed Non-Dot/Dot Drug test and Breath Alcohol Test
- Performed Covid test
- Scheduling for multiple doctors
- Obtained medical reports
- Assisting physicians with different procedures
Back Office MA
Providence Saint John's Health Center
05.2018 - 08.2018
- Patient charting
- Admit patients for multiple providers
- Updated patient demographics as well as medication
- Update all Medical Records and send out upon request
- Room and prep patients for their visits
- Log and monitor all medication samples as well as refrigerator log for Rx that are not shelf stable
- Provides backup support to department administrative assistants and help with handling intake of multiple phone lines
- Insurance Authorizations for both Medication and Clinical // Appeals
- Knowledge on all major insurances - HMO/PPO/ Medicare (Scan & A/B), State Funded insurances
- Initiates and completion of patient care services, including referring and scheduling patients and families for consultations or discussions
- Works closely with PNI MDs, Fellows and Nurse Practitioner's in coordination of all aspects of patient care
- Assures that clinical charts are maintained according to hospital/ clinical policies
- Independently screens patient calls to determine eligibility of inclusion on various research protocols and if patients' condition fits within the scope of services provided by the PNI MG
- Oversees AA in appointment scheduling for patient visits, maintenance of patient charts and chart prep for patient visits and insure that all necessary documents are available for clinic visit
- Maintains strict practices of discretion, privacy and confidentiality and is role model for other staff
- Responsible for ordering all office supplies for both front & back office, as well as physicians
- Assists patients with coordinating and scheduling visits (i.e. diagnostic imaging, labs, cardiac, and medical clearance, etc.)
- Performs all Medical Assistant Duties and Phlebotomy (Phlebotomy License Pending)
- Able to provide all administrative duties, with the knowledge of all general office software.
Front & Back Office MA
Platinum Health Care Management
11.2015 - 02.2018
- Answer incoming calls
- Patient check in / out, 50-150 patients daily
- Admitted patients for multiple providers
- Contact Hospital for Pre-Op Scheduling
- Reminder calls for Pre-Ops and Post Ops
- Ensure medications for Post Op are ready
- Follow up calls a week after Surgery for any questions and Post Op Scheduling
- Surgical authorizations for Pre-Op & Post Op
- All front & back office duties
- Collects H&P from providers for Pre-Op files
- Insurance verification of all major insurance such as HMO, PPO, POS, Medicare, and Medi-Cal
- Schedules Post-Ops for all patients out of surgery
- Updated patient demographics
- Patient scheduling and reminder calls
- Update all Medical Records and send out when requested
- Patient charting
- Collected lab specimens and sent out to main laboratory
- Roomed and prepped patients for their visits
- Administer injections and blood draws
Medical Assistant
Center 4 Health
08.2017 - 10.2017
- Assisted in rooming patients
- Vitals and prepped rooms
- PAP Assisting
- Triaging
- Administered injections
- Blood draws
- Sent out labs
- EKG's
- Physicals
- Snellen Exams
- Answered calls
- Patient scheduling and reminder calls
- Insurance Verification
- Referrals and authorizations
Education
Certificate Received - Medical Assistant Program
UEI
Skills
- Verifying insurance
- Authorizations & Appeals
- Referrals
- EPIC
- Collection of co-pays
- Triaging
- Pre-Op & Post-Op
- Blood Draw
- Knowledge of all basic office equipment
- MOCA exams for all Parkinson's patients
- Case management
- Telehealth support
- Patient education
- Chronic disease management
- Health advocacy
- Patient scheduling
- Conflict resolution
- Research
- Preventive care strategies
- HIPAA compliance
- Customer support
- Data entry
Healthcare policy
References
Available upon request
Timeline
PHA (Patient Health Advocate)
Somatus Inc
09.2024 - Current
Office Service Assistant
City of Los Angeles
07.2022 - 06.2023
Endocrinology Back-office MA
Kaiser Permanente
12.2021 - 06.2022
Front & Back Office MA
Concentra Urgent Care
10.2020 - 02.2021
In Home Care Nurse
IHSS
01.2019 - Current
Back Office MA
Providence Saint John's Health Center
05.2018 - 08.2018
Medical Assistant
Center 4 Health
08.2017 - 10.2017
Front & Back Office MA
Platinum Health Care Management
11.2015 - 02.2018
Certificate Received - Medical Assistant Program
UEI