Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Hi, I’m

E. S. Tasha Perera

Ottawa-Gatineau,ON
E. S. Tasha Perera

Summary

Dynamic professional with 4+ years of experience in customer service, retail, and sales. Proven expertise in strategic planning, team leadership, and organizational development. Skilled in conflict resolution, talent acquisition, performance management, and graphic design with a keen eye for detail, creativity, and experience in using design software to enhance marketing and branding efforts. Adept at fostering positive work environments and enhancing operational efficiency. Committed to driving exceptional results and contributing to organizational success.

Overview

4
years of professional experience

Work History

FREEDOM MOBILE

TEAM LEAD
06.2022 - Current

Job overview

  • Oversee the opening and closing procedures of the store, conducting audits of paperwork and ensuring the store maintains cleanliness and organization
  • Train new employees to deliver effective sales pitches, conduct frequent role-plays to reinforce knowledge, and ensure consistent sales performance
  • Assume managerial responsibilities in the absence of the manager due to vacation or paternity leave, including overseeing daily operations and attending weekly meetings to review targets and strategies
  • Maintaining sales to hit target and motivate the team to keep thriving and hitting a minimum of 100% to 125%
  • Maintain open communication with team members to address challenges and concerns promptly, providing immediate solutions and support
  • Design and update eye-catching lease line displays to attract customers, ensuring they are seasonally relevant to maximize sales opportunities
  • Collaborate with other stores to share and implement effective sales techniques,optimizing sales strategies across locations
  • Adjust employee schedules as needed to maximize productivity and accommodate both business needs and employee preferences
  • Perform daily bank deposits to ensure the safety of funds and personnel
  • Conduct monthly inventory counts and manage product requisitions and transfers between stores to maintain adequate stock levels and operational efficiency.

MELANIE LYNE

ONLINE COORDINATOR
08.2021 - 06.2022

Job overview

  • Ensure packages are neatly packed and clean, and dispatched to customer addresses using Purolator and UPS services
  • Coordinate online orders, including order processing, fulfillment, and tracking shipments
  • Maintain and update product listings on e-commerce platforms
  • Respond promptly to customer inquiries and issues related to online orders
  • Manage returns and exchanges through the online platform
  • Monitor inventory levels and coordinate with suppliers to replenish stock
  • Analyze sales data and trends to optimize inventory levels and product offerings
  • Collaborate with marketing team to create and schedule online promotions and campaigns
  • Assist with digital marketing efforts such as social media posts and email campaigns
  • Generate reports on online sales performance and key metrics.

FARMBOY

CASHIER
03.2021 - 08.2021

Job overview

  • Count and balance the till at the beginning and end of shifts
  • Manage the cash register efficiently, ensuring accurate transactions and proper handling of cash
  • Bag items for customers and provide assistance with loading if needed
  • Provide exceptional customer service, addressing inquiries and assisting customers with any issues they may encounter
  • Handle transactions swiftly and accurately, including cash, credit, and debit payments
  • Maintain cleanliness and organization of the checkout area
  • Monitor and maintain adequate stock of bags, receipt paper, and other cashier supplies
  • Collaborate with team members to ensure smooth store operations
  • Uphold store policies and procedures regarding cash handling and customer service
  • Assist in training new cashiers and provide guidance as needed.

Education

Algonquin College
Ottawa, ON

from Media & Design
06.2022

University Overview


  • Term Dean's List, [Fall, 2020]
  • Term Dean's List, [Fall, 2021]
  • Term Dean's List, [Winter, 2022]
  • Graduation with Honors, [June, 2022]
  • Overall GPA - 3.69

Skills

  • Team Leadership & Development
  • Performance Management & Analysis
  • Strategic Planning & Execution
  • Customer Relationship Management (CRM)
  • Communication & Presentation Skills
  • Sales Strategy Development
  • Coaching and Mentoring
  • Digital Marketing Platforms
  • Project Management Tools
  • Negotiation Skills
  • Technical installations
  • Multitasking

Accomplishments

STRATEGIC MARKET EXPANSION PROJECT – PROJECT LEAD

  • Achievement: Drove a 30% increase in annual sales revenue by leading market expansion into new regions.
  • Details: Conducted market research, developed strategic plans, coordinated marketing campaigns, and negotiated local distributor partnerships, reducing logistics costs by 20%.

CRM OPTIMIZATION – PROJECT MEMBER

  • Achievement: Enhanced sales tracking and customer management, improving sales team efficiency and increasing customer retention by 15%.
  • Details: Implemented a new CRM system, trained the sales team, customized system features, and created performance reports.

SALES PERFORMANCE IMPROVEMENT INITIATIVE – ACTING SALES MANAGER

  • Achievement: Achieved a 40% boost in team productivity and a 35% increase in quarterly sales.
  • Details: Launched targeted training programs, set clear sales goals, and introduced incentive schemes.

Languages

English
Full Professional

Additional Information

http://linkedin.com/in/tasha-perera-867b361a9

Timeline

TEAM LEAD

FREEDOM MOBILE
06.2022 - Current

ONLINE COORDINATOR

MELANIE LYNE
08.2021 - 06.2022

CASHIER

FARMBOY
03.2021 - 08.2021

Algonquin College

from Media & Design

Similar Profiles

CREATE PROFILE
E. S. Tasha Perera