Natasha Mangosongo

- Offered dedicated care and companionship to a senior diagnosed with Alzheimer's disease.
- Assisted with daily routines, including personal hygiene, mobility, and meal planning.
- Implemented memory-enhancing activities to stimulate cognitive function and maintain quality of life.
- Demonstrated patience and compassion in managing challenging behaviors, ensuring a secure environment.
- Provided regular updates to the client's family, addressing the client's condition and progress.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

- Provide attentive and personalized care to seniors with Alzheimer's, focusing on their physical and emotional well-being.
- Assist with daily activities, including grooming, dressing, meal preparation, and medication management.
- Foster trusting relationships with clients and families, addressing individual preferences and concerns.

- Collaborate with interdisciplinary teams to develop and implement customized care plans.
- Maintain detailed records of client progress and communicate changes to healthcare teams and families.