Tasha Moskal
Saskatoon,Saskatchewan
Summary
Operations Director skillful in developing and implementing policies, procedures and plans. Successful background allocating resources and coordinating plans. Well-organized with knowledgeable about recruitment. Motivating and respectful leader known for building and managing loyal, high-performance teams. Ready to offer exceptional leadership and planning abilities to take on new role. Proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
30
30
years of professional experience
Work History
Operations Director / IT Security Officer
Insightrix Research
09.2017 - 09.2023
- Oversee Data Service Department, Programming, Clean and Coding, Project Managers, Call Center
- Oversee Panel Management
- Oversee IT Consultants/IT Security
- Project scheduling for various projects in different stages of a project cycle.
- Project execution
- Communicate updates to team members for various projects.
- Scheduling the call center on a needed basis either in call center work or external sites.
- Review and conduct reviews for staff bonuses / incentives.
- Work with team to provide budgets for projects.
- Work with panel manager on new ways to recruit panel members.
- Work on yearly targets with panel manager to increase panel members.
- Communicate with team members updates on panel recruitment.
- Work with panel manager to ensure panelists data is secure.
- Collaborated with executives to develop and execute strategic business plans.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Participates in company strategic planning sessions with other Senior Leadership team to set out performance for the year.
- Mentored employees and offered constructive feedback for performance improvement.
- Supervised diverse workforce, managing scheduling, supervision and performance management.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Maintained excellent client relationships through on delivery on commitments.
- Training programs for staff for IT Security.
- Created, managed and trained staff in new software.
- Worked with staff to ensure the data secured on software.
- Implement and maintain ISMS for company.
- Implement ISO standards and maintain ISO certification.
- Create, manage and maintain policies and procedures
- Collaborate with IT consultant to manage IT duties for company.
Project Manager / Senior Project Manager
Insightrix Research
08.2009 - 09.2017
- Scheduled and facilitated meetings between staff to discuss deliverables, schedules and possible project conflicts.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored projects.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with staff to manage performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Provided detailed project status updates to executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reports to identify successful outcomes, insights and lessons learned.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Reported regularly to managers on project progress and technical problems.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored projects through the research process and identified risks and helped in mitigating any risks during project life cycle.
- Managed day to day operations of the call center from call center manager to interviewers on current projects.
- Communication to team on project status updates.
- Prepare sample files into survey platform for projects.
- Create email templates using HTML.
- Test projects prior to project start and indicate any issues to other team members.
Call Center Coordinator
Insightrix Research
09.2006 - 07.2008
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed quality employees within call center to take over leadership positions.
- Recruited, trained and onboarded new staff.
- Scheduled staff work times and worked with team leads to ensure shifts covered.
- Communicated best practices among personnel to align efforts and goals.
- Provided real-time coaching, guidance and feedback to interviewers.
- Determined quality assurance benchmarks and set standards for improvement.
- Monitored daily performance and provided feedback to each team member.
- Established and oversaw performance targets for call center staff.
- Conducted performance reviews for staff members.
- Scheduled and monitored team members' workloads to meet customer needs.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Led daily team meetings to review performance, set targets and motivate staff.
- Developed and implemented incentive programs to increase productivity.
- Developed and implemented strategies to increase employee performance.
- Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
Team Leader
Insightrix Research
11.2005 - 09.2006
- Training team members to promote productivity, accuracy, and continual improvement.
- Worked with team for troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored time and attendance, enforcing compliance with company procedures.
- Held weekly team meetings to inform team members on company news and updates.
- Created and managed project plans, timelines and budgets.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships through positive attitude with other team members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members.
Market Research Interview
Insightrix Research
01.2005 - 11.2005
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Maintained confidentiality of customer information and company procedures.
- Conducted telephone interviews of general population to collect data for various studies.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Completed data entry on projects as needed.
Waitress
Damar Shell
01.1994 - 08.1998
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Bachelor of Arts, Sociology -
University of Saskatchewan
Saskatoon, Saskatchewan05.2003
High School Diploma -
Melfort Unit Comprehensive Collegiate (MUCC)
Melfort, Saskatchewan06.1997
Skills
- Operational Excellence
- Staff Management
- Standard Operating Procedures
- Staff Training and Development
- Budget Controls
- Risk Management
- Records Organization and Management
- Policy Development
- Process Improvement
- Quality Assurance
- Leadership
- Detailed Oriented, Multi tasker
References
Available upon request
Timeline
Operations Director / IT Security Officer
Insightrix Research
09.2017 - 09.2023
Project Manager / Senior Project Manager
Insightrix Research
08.2009 - 09.2017
Call Center Coordinator
Insightrix Research
09.2006 - 07.2008
Team Leader
Insightrix Research
11.2005 - 09.2006
Market Research Interview
Insightrix Research
01.2005 - 11.2005
Waitress
Damar Shell
01.1994 - 08.1998
Bachelor of Arts, Sociology -
University of Saskatchewan
High School Diploma -
Melfort Unit Comprehensive Collegiate (MUCC)
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