Tasha Latoya Williams
Hamilton,Canada
Summary
Seeking a Part-time Position as a Customer Services Representative at the regional Municipality of peel, Demonstrated proficiency in operating Computer and managing stock levels. Determined professional with dedication to hard work and team player attitude. Offers strong product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 10 pounds.
Overview
17
17
years of professional experience
Work History
Warehouse Worker
Amazon Fulfillment Center
03.2022 - Current
- Consistently lifted materials weighing as much as 25 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Child Care Assistant Volunteer
YMCA Daycare
07.2020 - 09.2021
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawing, paper crafts and decorations
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured safe and nurturing environment by maintaining clean and organized spaces for daily use.
- children between ages of 2 and 7 safe and secure with vigilant oversight.
Personal Support Worker
Bay Shore Health Services
11.2019 - 08.2020
- Assisting Client with breakfast in morning, take client in bathroom for personal care such as clean is Dentures, wash is face and clean rest of body dress nicely, take client out for walk around back help with is walk assist with lunch when it was ready
- Help with little housekeeping such as mop floors, empty garbage clean washroom area where used in morning for client, assist client and wife to Doctor office when needed to
- Help with little laundry for client and is wife
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
Personal Support Worker
St Joseph Villa
01.2018 - 09.2019
- Assisting patient with personal requirement, including keeping spaces clean and helping with grooming
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Customer Service Cashier
Wal-Mart
11.2015 - 01.2016
- Greeted customer as arrived
- Provided information about item and made buying suggestions
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer
Rogers Telecommunication Services
08.2014 - 12.2015
- Managed approximately 10 incoming calls, email and faxes per day from Customer.
- Send out worker order when customer calls in
- Make up bills for customer that or late and call them for reminder
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Housekeeper
Delta Hotel
05.2008 - 09.2010
- Explained type and cost of services over phone guest in for in rooms provide information about their accounts; initiate billing and process of their payment; and receive payment for rooms
- Take guest orders for food whenever there is order for food respond to enquiries and emergencies investigate complaints and updates
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
CPR Training Certification
St John’s Ambulance
Hamilton, Ontario06.2024
High School Diploma -
King Williams Learning Center
Hamilton, Ontario10.2013
Personal Support Worker Diploma -
Durham Business & Computer College
Toronto, On10.1998
Skills
- Organization
- Multi-tasking
- Problem solving
- Communication
- Report writing
- Windows
- Microsoft Office
- Customer service
Languages
English
Full Professional
Timeline
Warehouse Worker
Amazon Fulfillment Center
03.2022 - Current
Child Care Assistant Volunteer
YMCA Daycare
07.2020 - 09.2021
Personal Support Worker
Bay Shore Health Services
11.2019 - 08.2020
Personal Support Worker
St Joseph Villa
01.2018 - 09.2019
Customer Service Cashier
Wal-Mart
11.2015 - 01.2016
Customer
Rogers Telecommunication Services
08.2014 - 12.2015
Housekeeper
Delta Hotel
05.2008 - 09.2010
High School Diploma -
King Williams Learning Center
Personal Support Worker Diploma -
Durham Business & Computer College
CPR Training Certification
St John’s Ambulance
Key Qualifications
- Over 4 year experience as an Customer Services Representative
- Strong interpersonal and communication skills also confident, dependable.
- Data entry experience, putting billing information for DHL, Clients
- Good computer skills include MS words, Excel software, and photo copy fax machine.
- The ability to thrive in a fast-paced environment while keeping and patient service as Top Priority.
References
Available upon Request
Key Qualifications
- Over 4 year experience as an Customer Services Representative
- Strong interpersonal and communication skills also confident, dependable.
- Data entry experience, putting billing information for DHL, Clients
- Good computer skills include MS words, Excel software, and photo copy fax machine.
- The ability to thrive in a fast-paced environment while keeping and patient service as Top Priority.
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