Tasha Knowles

• Manager tasks for flagship store also 2 additional locations consecutively
• Developed and executed successful business plans that resulted in improved market share and profitability within the region
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Trained employees on additional job positions to maintain coverage of roles
• For more then one store location at a time
• Monitored staff performance and addressed issues
• For more than one location at a time
• Entered time and attendance logs in preparation for payroll
• For more than one location at a time
• Enforced customer service standards and resolved customer problems to uphold quality service
• For more than one location at a time
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
• For more than one location at a time
• Established and managed yearly budgets of up
• Over exceeded the targets by 19 %
• KPI
• Merchandising
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Established and maintained operational standards for Number locations.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Opened a new flagship store in Chinook mall along with closed down shopping location older bay

• Recruiting, training, managing
• Organizing effective marketing campaigns such as Instagram
• Facebook newsletter as well as news through TV
• Banking petty cash
• Opened location for outlet and closed location successfully

• Assistant Manager to the District Manager
• Recruiting, training, managing staff to enforce store values and fuel company growth
• Organizing effective marketing campaigns such as Instagram
• Facebook newsletter as well as news through TV
• Merchandising done at store level
• In 2018 Toni Plus merged from two stores into one opened in TD mall

• Managed for over 20 years in the hair industry

Red seal across Canada licensing