Summary
Overview
Work History
Education
Skills
Languages
Awards
References
Hobbies and Interests
Affiliations
References
Timeline
Generic
TASHA JOHNSON

TASHA JOHNSON

Ste-Marthe-sur-le-lac,Canada

Summary

I am a detail-oriented individual who strives on excellence. I am a strong team player and find great reward in helping others succeed. I am very passionate about Payroll, Human Resources and Global Mobility. I am a very dedicated, resourceful, supportive and responsible individual seeking my next challenge.

Overview

18
18
years of professional experience

Work History

Global Mobility Advisor

Caisse de dépôt et placement du Québec
Montréal, QC
01.2023 - 04.2024
  • Conduct compliance analyses (immigration and tax)related to business travels
  • Prepare and coordinate visa applications required for business travels
  • Coordinate all stages of the international assignment process, including pre-departure activities (cost estimate, pay balance, work permits), relocation and year-end processes
  • Prepare payroll instructions for employees on assignment as well as year-end reconciliations (exchange rate, payroll, tax reconciliations)
  • Meet with employees to explain their conditions of assignment or relocation and provide them with all the required information
  • Analyze invoices from external suppliers and impute taxable benefits
  • Coordinate and prepare required documentation related to year-end processes from a tax perspective (tax returns, etc.), budgets and other follow-ups

Payroll Specialist

Caisse de dépôt et placement du Québec
Montréal, QC
04.2018 - 12.2022
  • Responsible for organizing and executing the technical and administrative activities of the payroll, in accordance with the payroll schedule established and in compliance with the applicable standards, regulations and laws for la Caisse and its entities
  • Enter all adjustments and changes relating to the employee and his/her situation in the organization, as needed
  • Validate payroll results, identify any differences between requests and enforce policies/regulations and communicate with the people responsible for adjusting files in the system to ensure that the operations of payroll are functioning properly and efficiently
  • Calculate and process special runs and needed
  • Reconciling deductions at source, provide and issue all required documents in accordance with various laws and their settlement of application (statements of termination of employment, government rebates and other)
  • Provide customer service to employees for any questions related to payroll
  • Responsible for managing requests, adjustments and configurations for the payroll module
  • Identify and analyze the organization's needs to improve and/or optimize Workday solutions in the payroll module using project management skills
  • Participate in internal and external audits related to payroll
  • Participate in the year-end processes and assist in issuing all tax documents
  • Support the accounting team with payroll information and respond to their requests

Client Service Representative

ADP
Montreal, Canada
04.2012 - 04.2014
  • Apply service standards during all client interactions
  • Adhere & comply to average call response time & length
  • Respond to client inquiries by telephone & email
  • Resolve client concerns
  • Retain clients & ensure client satisfaction
  • Respond to clients’ inquiries within allocated deadlines
  • Support ADP Software Pay@work & PaySpecialist
  • Work on various levels of complex cases in a timely manner
  • Work efficiently under pressure during the peak season of Year-End
  • Provide excellent client experience & client service
  • Collaborate effectively in teams with other departments to respond accurately to clients’ needs
  • Active participation in team meetings
  • Modify & setup programming on clients’ company profile to respond to their versatile needs.

Everyday Banking Specialist

Royal Bank of Canada
Montreal, Canada
10.2010 - 04.2012
  • Apply service standards during all client interactions
  • Respond to client inquiries
  • Resolve client concerns
  • Promote products and services
  • Identify and discover client needs
  • Provide financial advice to clients based on conversation
  • Promote client convenience
  • Call clients proactively to discuss offers and opportunities that they can benefit from based on various campaigns worked on
  • Provide financial advice based on client needs
  • Provide excellent client experience & client service
  • Make quality referrals to business partners (mortgage specialists, investment & retirement planners) & other departments
  • Work effectively in teams
  • Conduct presentations in team meetings.

Administrative Assistant

Mehta, Koppes
Montreal, Canada
09.2009 - 10.2010
  • Answer calls at reception
  • Order office supplies
  • Send documents by courier
  • Input time sheets
  • Prepare & mailing of client invoices
  • Prepare & send monthly bill payments
  • Prepare expense reports for partners
  • Prepare bank deposits
  • Data entry
  • Bookkeeping
  • Manage payroll of small clients, balance tax forms and remittances, send remittances to governments, write employee pay cheques
  • Archive files
  • Assemble corporate & personal income taxes returns
  • Fill & send monthly deduction at source remittances for clients
  • Filing, photocopying & faxing
  • Type & send letters & memos to clients
  • Various administrative tasks.

Client Service Representative

Scotiabank
Montreal, Canada
01.2006 - 01.2009
  • Apply service standards during all client interactions
  • Respond to client inquiries
  • Resolve client concerns
  • Promote products and services
  • Identify and anticipate client needs
  • Adhere to cash, custody and security procedures and policies
  • File documents
  • Assist clients with safety deposit boxes
  • Ensuring transactions are thorough and accurate
  • Verify overnight deposits
  • Promote client convenience
  • Participate in branch campaigns and functions.

Payroll Specialist

Comprehensive Outsourcing Services, ADP Canada
Montreal, Canada
04.2015
  • Responsible & fully accountable for the payroll & audit function of multiple mid to highly complex clients
  • Evaluates programming changes required for clients and partners directly with the programming team to test & implement required changes
  • Coordinates all incoming payroll data for assigned clients in conjunction with the Shared Services team
  • Responsible for scheduling and running the assigned client payrolls by following standard operating procedures
  • Maintains complete, accurate and timely client and employee records based on real-time requests
  • Maintains complete and accurate client profile notes as well as processing instructions for each client
  • Responds to & resolves all incoming telephone calls and/or email inquiries from clients and/or their employees; delivering the highest level of customer service within expected timelines
  • Records/updates all employee issues on the Call Management database tracking system
  • Plan, organize & facilitate regular conference calls and/or attend client visits; execute on client requests; create and maintain action plan &/or issue log until resolution is attained
  • Prepare internal and external reports as required
  • Create & manage client communication & their requests; serves as the first point of escalation for their respective clients
  • Balance respective payrolls based on the COS year-end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
  • Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
  • Conduct an annual review of clients payroll set up and processes to identify deficiencies within existing procedures and/or configuration; recommend and implement enhancements to drive productivity, efficiencies, service excellence & full payroll compliance
  • Maintain CPA designation & attend all required departmental training sessions as well demonstrate proficiency in learning
  • Responsible for training the Shared Services team on the processing of each account Initiate pre and post-production calls with a select group of clients
  • Consistently look for automation opportunities to maximize operational efficiency Partner with the New Client Integration team on the set up and transition of new clients and proactive provide weekly status ups to clients where appropriate.

Education

Fundamental Payroll Certification -

American Payroll Association
12.2018

Bachelor of Commerce - Finance

John Molson School of Business, Concordia University
01.2009

DEC - Accounting and Management

Champlain Regional College
01.2006

Skills

  • Travel Coordination
  • Currency conversion
  • Document Verification
  • Employee Counseling
  • Problem-Solving
  • Emergency Readiness
  • Expense Management
  • Reports Generation
  • Customer Service
  • Efficiency Improvement
  • Decision-Making
  • Client Relations
  • Analytical Thinking
  • Payroll Administration
  • Microsoft applications
  • New employee processing
  • Payroll policies and procedures
  • Garnishment processing
  • Data Reconciliation
  • Payroll Auditing
  • Accounts Payable
  • Meeting deadlines
  • Record-keeping
  • Employee File Maintenance
  • Project Management
  • Benefits Administration
  • Payroll Processing
  • Audit Support
  • ADP
  • Report Preparation
  • Spreadsheet Creation
  • Payroll software proficiency
  • Federal and state tax regulations
  • Proficient in Workday
  • Exceptionally organized
  • Employee Relations
  • Telephone and email etiquette
  • Transaction review
  • Analytical Skills
  • Excellent writing skills
  • Daily payroll activities

Languages

  • French
  • English

Awards

  • Business Administration – Finance Prize
  • Certified General Accountant (C.G.A) Award
  • Canadian Payroll Association, Payroll Compliance Practitioner Certification

References

Available upon request

Hobbies and Interests

  • Cultural Events
  • Road Trips
  • Aerobics Classes

Affiliations

  • Painting activities
  • Long nature walks
  • Social activities such as restaurant dining

References

References available upon request.

Timeline

Global Mobility Advisor

Caisse de dépôt et placement du Québec
01.2023 - 04.2024

Payroll Specialist

Caisse de dépôt et placement du Québec
04.2018 - 12.2022

Payroll Specialist

Comprehensive Outsourcing Services, ADP Canada
04.2015

Client Service Representative

ADP
04.2012 - 04.2014

Everyday Banking Specialist

Royal Bank of Canada
10.2010 - 04.2012

Administrative Assistant

Mehta, Koppes
09.2009 - 10.2010

Client Service Representative

Scotiabank
01.2006 - 01.2009

Fundamental Payroll Certification -

American Payroll Association

Bachelor of Commerce - Finance

John Molson School of Business, Concordia University

DEC - Accounting and Management

Champlain Regional College

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TASHA JOHNSON