Tasha Hummel
Kitchener,ON
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
19
19
years of professional experience
Work History
Assistant Team Leader
Kelly Services
Kitchener, Ontario
05.2022 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Responsible for work place audits, administrative duties, payroll submissions.
- Oversee training and development programs to enhance team skills and knowledge.
- Provided technical support to team members when needed.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Provide guidance to team members on various aspects of their job roles.
- Maintain open lines of communication with senior management, reporting team progress and challenges.
- Keep work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentor newly hired employees on machine operations and implement training on safety procedures to prevent injuries.
Office Manager
Massage Addict
Cambridge, Ontario
01.2016 - 09.2017
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Completed day-to-day duties accurately and efficiently.
Medical Receptionist
Optometrist office
Kitchener, Ontario
07.2014 - 07.2017
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Conducted patient optometry testing required by Optometrist.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and confirmed patient appointments and consultations.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
Child and Youth Worker
Lutherwood
Waterloo, Ontario
01.2006 - 10.2012
- Maintained confidentiality through stringent handling of charts and data.
- Provided individual, family and group counselling to children with mental health issues.
- Documented residents' daily activities, behavior, incidents and medication.
- Advocated for victims during difficult situations by filing police reports and connecting to needed advocacy.
- Maintained safety, security and general welfare of facility youth.
- Supported admittance and release procedures.
- Identified potential safety risks within the facility or surrounding areas and took corrective action when necessary.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
Weight Loss Coach
U Weight Loss
Kitchener, Ontario
01.2010 - 08.2012
- Provided one-on-one coaching to clients on weight loss strategies, nutrition and lifestyle changes.
- Conducted weekly weigh-ins, body fat assessments, and other measurements to track progress of clients.
- Developed personalized plans for each client including goals and action steps tailored to their individual needs.
Education
Medical Office Administration - Health Administration
Everest College
Kitchener, Ontario01-2013
Child And Youth Work - Child Development
Lambton College of Applied Arts And Technology
Sarnia, ON01-2006
Skills
- Motivational leadership
- Customer focused
- Project management
- Goal setting
- Team motivation
- Coaching and mentoring
- Quality improvement
- Daily workflow improvement
- Deadline management
- Work Planning and Prioritization
- Conflict resolution
- Staff education and training
- Relationship building
- Analytical thinking
- Client support
- Client communication
- Attention to detail
- Issue resolution
Timeline
Assistant Team Leader
Kelly Services
05.2022 - Current
Office Manager
Massage Addict
01.2016 - 09.2017
Medical Receptionist
Optometrist office
07.2014 - 07.2017
Weight Loss Coach
U Weight Loss
01.2010 - 08.2012
Child and Youth Worker
Lutherwood
01.2006 - 10.2012
Medical Office Administration - Health Administration
Everest College
Child And Youth Work - Child Development
Lambton College of Applied Arts And Technology