Tasha Griffiths
Jarvie,AB
Summary
Dedicated administrative assistant with over six years of industry experience, bringing a rich background in customer service. In-depth knowledge of service standards allows for excelling in problem-solving and efficient task management. Friendly and dynamic personality distinguishes me, recognized for strong interpersonal and communication skills that enable thriving in settings requiring minimal oversight. Extensive experience in customer service focuses on consistently surpassing customer expectations while achieving organizational goals through a dedicated commitment to excellence. Specializing in providing high-quality support, creatively resolving issues, and nurturing customer loyalty. Self-motivated individual and collaborative team player, keen to elevate the team's performance by delivering outstanding customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer and Dispatching Service Representative
CSC
01.2020 - 01.2024
- Enhanced customer satisfaction through the provision of timely and expert service.
- Devised, coordinated, and oversaw team members to ensure consistent adherence to organizational guidelines.
- Cultivated professional relationships with shippers, receivers, and drivers to bolster trust, dependability, and communication.
- Monitored delivery progress to preempt potential delays and furnish clients with real-time updates.
- Resolved conflicts among customers, drivers, and staff to promote professional rapport and mutual respect.
- Assessed customer input and implemented strategies to refine service quality.
- Collaborated with drivers and personnel to schedule punctual delivery of goods.
- Utilized customer feedback to optimize service provision.
- Managed customer accounts and billing procedures.
- Assisted in resolving customer grievances and inquiries.
- Provided customers with comprehensive information regarding products and services.
Administrative Assistant - Office
Impact One Stop Shop
01.2018 - 10.2023
- Ensured customer satisfaction by implementing innovative strategies that met their needs and resolved concerns.
- Effectively introduced customer service programs aimed at minimizing waiting times.
- Responded to customer inquiries through calls and emails regarding products and services.
- Offered personalized advice and support tailored to individual needs and preferences.
- Built strong client relationships rooted in empathy, exceeding service expectations.
- Followed service level guidelines while efficiently managing time during customer calls.
- Improved customer support by promoting teamwork through strategic operational initiatives.
- Amazed customers with outstanding service, leveraging product knowledge to foster positive interactions.
- Showcased professionalism and enthusiasm in all interactions with clients and colleagues.
- Swiftly addressed customer queries, providing personalized recommendations and exceptional assistance.
Education
Bachelors In Social Media & Web Marketing -
Reeves College
12.2024
Bachelor Of Graphic Design - undefined
Reeves College
12.2022
Skills
- Communication
- Interpersonal skills
- Teamwork
- Eagerness to learn
- Adaptability
- Time management
- Strong Organization
Certification
- Administrative Support
- Office Procedures in the Modern Workplace
- Administrative Assistant Training
- Customer Care Skills and Telephone Etiquette
- Telephone Etiquette for Personal Assistants
- Introduction to Electronic Document Management
- Diploma in Administrative Procedures and Support in the Office
References
Available Upon Request
Personal Highlights
- Demonstrates a cheerful disposition
- Maintains neatness and organization
- Driven by a passion for problem-solving
- Capable of independent work
- Effectively meets deadlines
- Functions collaboratively and efficiently
Timeline
Customer and Dispatching Service Representative
CSC
01.2020 - 01.2024
Administrative Assistant - Office
Impact One Stop Shop
01.2018 - 10.2023
Bachelor Of Graphic Design - undefined
Reeves College
- Administrative Support
- Office Procedures in the Modern Workplace
- Administrative Assistant Training
- Customer Care Skills and Telephone Etiquette
- Telephone Etiquette for Personal Assistants
- Introduction to Electronic Document Management
- Diploma in Administrative Procedures and Support in the Office
Bachelors In Social Media & Web Marketing -
Reeves College
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