Tasha Genge
Okotoks,AB
Summary
Detail-oriented team player with strong organizational and administrative skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Detachment Clerk
Department Of Fisheries & Oceans
06.2016 - 09.2016
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Project Administrator
Syncrude Canada
05.2012 - 08.2012
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Office/hr manager
endeavour inspection ltd.
08.2011 - 05.2012
- Enhanced employee retention by implementing effective onboarding and training programs.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Oversaw legal compliance with federal, provincial and local laws and regulations in addition to compliance with company policies and procedures.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Automotive Service Advisor
Murray Chrysler
03.2023 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Explained estimates and determined repair timelines to manage customer expectations.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Summit Award Service Advisor
Okotoks Ford Lincoln
06.2018 - 03.2023
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Okotoks GMC
11.2016 - 06.2018
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Education
Office Administration - Administration Studies
College of The North Atlantic
Gander, NL04.2016
Skills
- Attention to Detail
- Multitasking
- Organization
- Adaptability
- Excellent Communication
- Documentation
- Work Order Management
- Time Management
- Clerical Support
- Data Entry
- Documentation and Reporting
- Computer Skills
Accomplishments
- Administration
- Invoicing, accounts receivable and payable, payroll
- Creation and organization of documents, reports, emails, work orders
- Organization of social events, meetings, travel arrangements
- Created and implemented invoicing standards for small business
- Facilitated orientation of new employees, both office and field positions
References
Available upon request
Timeline
Automotive Service Advisor
Murray Chrysler
03.2023 - Current
Summit Award Service Advisor
Okotoks Ford Lincoln
06.2018 - 03.2023
Service Advisor
Okotoks GMC
11.2016 - 06.2018
Detachment Clerk
Department Of Fisheries & Oceans
06.2016 - 09.2016
Project Administrator
Syncrude Canada
05.2012 - 08.2012
Office/hr manager
endeavour inspection ltd.
08.2011 - 05.2012
Office Administration - Administration Studies
College of The North Atlantic
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