Tasfi Tabassum
Greater Sudbury,ON
Summary
Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Representative
Hallmark
02.2022 - 10.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
Customer Service Representative
Sartli Group
01.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Wait Staff Member
Gloria Jeans Coffee
01.2019 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
Bachelor of Arts - Arts And Sciences
Laurentian University
Greater Sudbury, ON04.2026
High School Diploma -
Holy Cross College
Dhaka, Bangladesh12.2022
Skills
- Client Service
- Account Servicing
- Account Management
- Customer Service
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Sales Representative
Hallmark
02.2022 - 10.2022
Customer Service Representative
Sartli Group
01.2021 - 10.2022
Wait Staff Member
Gloria Jeans Coffee
01.2019 - 03.2020
Bachelor of Arts - Arts And Sciences
Laurentian University
High School Diploma -
Holy Cross College
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