Taryn Fowlkes

•Led and mentored a team of four client success managers, aligning platform usage, data insights, and customer priorities to support large scale energy and infrastructure project planning

• Owned and grew a portfolio of enterprise and SMB accounts totaling approximately 1.7M in ARR, achieving 90% net revenue retention and consistent 10% subscription growth through renewals and expansion

•Promoted within 8 months for accelerating revenue expansion and retention across 45+ strategic accounts

• Designed and implemented standardized onboarding, training, and renewal frameworks that reduced customer ramp time, improved adoption, and generated more than 500K in upsell revenue

• Drove platform adoption and retention through proactive account strategies, including regular check-ins, usage reviews, and value-based planning tied to customer project goals

• Partnered closely with Sales, Product, and Engineering teams to translate customer feedback into actionable insights, influencing feature prioritization and roadmap decisions

• Utilized Salesforce to manage account health, forecast renewals, track expansion opportunities, and analyze usage trends to inform growth strategy

• Advocated for product and workflow improvements based on direct customer insights, contributing to a stronger user experience and clearer value proposition

• Balanced executive customer meetings, team leadership, travel, industry events, and cross-functional coordination to support revenue growth, partnerships, and long-term customer relationships

• Managed new business and expansion targets tied to monthly and quarterly quotas by prioritizing high-intent accounts and aligning Esri solutions to operational pain points such as field inefficiencies, permitting delays, and data silos, consistently exceeding sales goals.
• Maintained a structured Salesforce pipeline balancing near-term opportunities with longer-cycle strategic accounts, using account activity and usage analytics to prioritize outreach and support accurate forecasting.
• Tailored sales strategies for Architecture, Engineering, Construction, energy developers, utilities, and natural resource clients by researching sector-specific workflows and aligning solutions to improve field data collection, permitting compliance, and resource planning.
• Utilized Salesforce, internal Esri tools, usage analytics, and PowerBI dashboards daily to manage accounts, track opportunities, and provide data-driven insights during customer conversations.
• Collaborated cross-functionally with product, engineering, marketing, and solution engineering teams to relay customer feedback, clarify technical requirements, and support demos and technical validation.
• Converted legacy customers to subscription models by reframing value propositions around scalability and operational efficiency, increasing contract value and improving retention.
• Focused on customer education and trust-building through usage reviews and future state planning, driving subscription adoption, retention, and expansion revenue.
• Conducted daily discovery calls, demos, follow-ups, prospecting, and account research, coordinating with internal teams to prepare tailored materials ensuring relevant and productive customer engagements.

• Produced GIS maps and analysis for 60+ SoCal projects, translating environmental data into regulatory-ready impact reports.
• Coordinated with developers and public stakeholders to ensure compliance with CEQA and local planning standards.
• Streamlined GIS workflows, cutting project turnaround time by 15% through standardized practices.