Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
Work History
Manager
Krown Rust Control
09.2017 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed and maintained relationships with customers and suppliers through account development.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Trained employees in equipment and maintenance
Barista
Starbucks
09.2016 - 06.2017
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Retail Sales Associate
Lindt Chocolate Shop
09.2015 - 06.2016
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
High School Diploma -
St Joseph Catholic High School
Ottawa, ON
06-2016
Skills
Conflict resolution
Time management
Communication skills
Team leadership
Adaptability
Hiring and training
Customer relationship management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Manager
Krown Rust Control
09.2017 - Current
Barista
Starbucks
09.2016 - 06.2017
Retail Sales Associate
Lindt Chocolate Shop
09.2015 - 06.2016
High School Diploma -
St Joseph Catholic High School
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