Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Experience
Languages
Timeline
Generic

Taryn Smith

Fort Saskatchewan,Canada

Summary

Collaborative leader with a proven track record, adept in team management and revenue growth. Excels in fostering relationships, mentoring teams, and driving team success through innovative strategies. Skilled in negotiation and problem-solving, consistently achieving targets both financially and developmentally.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Insurance

HUB Warranty
01.2023 - Current
  • Developed a corporate insurance sales strategy to optimize cross-selling to existing clients and adding an under-utilized revenue line to the company.
  • Created insurance procedures and work flow to allow scaled growth continuously.
  • Coached 8 high-performing individuals providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Met corporate budget goals annually year after year. Increasing book of business to over $5,000,000.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Insurance Lead

HUB Warranty
10.2021 - 01.2023
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Lead team in revenue driving efforts, rolling out new strategies quarterly.
  • Developed a customer first strategy that facilitated high referral rates and low account turnover.
  • Identified root causes of recurring issues through focused problem-solving techniques, developing long-term solutions to prevent recurrence and redundancy.

Account Development

Progressive Home Warranty
06.2014 - 10.2021
  • Created strong relationships with home builders to earn their business and become a trusted advisor in their business. Maintained a book of over 500 clients.
  • Successfully converted sales with hot, warm and cold leads.
  • Continuously had a customer service focus to provide builders the best service in the industry.
  • Managed many projects simultaneously while staying within deadlines.
  • Mentored junior team members on best practices in account development and management techniques.
  • Created and managed budgets, ensuring financial targets were achieved.

Director of Account Relations

Progressive Home Warranty
09.2012 - 06.2014
  • Managed the Account Relations division to ensure the highest level of customer service was provided to all warranty members.
  • The team successfully assisted a client base of over 3500 members.
  • Motivated the team for higher revenue results year over year.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Developed strong relationships with industry organizations to form strategic partnerships for future growth.

Account Relations

Progressive Home Warranty
05.2010 - 09.2012
  • Ensured that the team runs as efficiently and effectively as possible in a fast-paced and demanding environment
  • Identified potential areas of improvement in customer relations processes.
  • Provided exceptional support during client onboarding process, ensuring smooth transitions for new accounts.
  • Administratively supported Account Developers with applications and warranty registrations.
  • Enhanced customer loyalty through consistent follow-up on outstanding issues and proactive problem resolution.
  • Worked closely with internal departments, such as assessment and legal underwriting, to ensure timely application and registration approval for my clients.

Master Trainer

Sculpt Barre
06.2017 - Current
  • Trained current staff across the country semi-annually to ensure consistency and continual team development
  • Conducted regular performance assessments and provided constructive feedback.
  • Onboarded new staff members for all franchise locations.
  • Continually coached staff to ensure we were a leading boutique fitness studio in every market.

Barre Instructor

Sculpt Barre
06.2015 - 04.2020
  • Led group fitness classes for a wide variety of clientele with varying fitness capabilities
  • Established professional relationships with clients by providing excellent customer service.
  • Fostered a welcoming environment to encourage participation and returning clientele.

Education

BBA - Finance

NAIT JR Shaw School of Business
Edmonton, AB
05.2011

Skills

  • Budgeting and Forecasting
  • Performance Management
  • Relationship Building
  • Exceptional Customer Service
  • Sales Strategy Development
  • Problem-solving
  • Lead Generation
  • Self-Starter
  • Verbal and Written Communication

Accomplishments

  • Successfully ran the corporate events team outside of the scope of my regular job description and expectations. Ran customer appreciation events for all 3 brands of business within HUB Warranty. Was the lead driver behind an industry leading golf tournament for the last 6 years. Was able to maintain a charity focus, raising $20,000+ annually for local non-profits.


  • Developed and rolled out an engagement initiative across HUB Warranty to increase employee satisfaction, retention and team cohesiveness.

Certification

  • Insurance License- Level 2 (Alberta, BC, Saskatchewan, Manitoba)
  • CAIB- Canadian Accredited Insurance Broker
  • First Aid Certification

Volunteer Experience

  • Committee Member, Canadian Home Builders Association, 04/01/15, 11/01/19, Edmonton, AB
  • Director of Fundraising, Fort Saskatchewan Chiefs Hockey Club, 09/01/15, 10/01/18, Fort Saskatchewan, AB

Languages

English
Full Professional

Timeline

Director of Insurance

HUB Warranty
01.2023 - Current

Insurance Lead

HUB Warranty
10.2021 - 01.2023

Master Trainer

Sculpt Barre
06.2017 - Current

Barre Instructor

Sculpt Barre
06.2015 - 04.2020

Account Development

Progressive Home Warranty
06.2014 - 10.2021

Director of Account Relations

Progressive Home Warranty
09.2012 - 06.2014

Account Relations

Progressive Home Warranty
05.2010 - 09.2012

BBA - Finance

NAIT JR Shaw School of Business

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Taryn Smith