Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taryn Seibel

Calgary

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

BDC Manager

DriveNet
08.2024 - 01.2025
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
  • Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
  • Helped team achieve goals to boost sales and build morale.
  • Expanded market reach with innovative advertising strategies and compelling promotional materials.
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.

Business Development Representative

Country Hills Chrysler
08.2019 - 08.2023
  • Managed incoming internet inquiries, promptly responding to customer queries and providing detailed product information
  • Utilized cold calling techniques to reach out to potential customers and nurture leads
  • Coordinated and executed vehicle deliveries, ensuring a seamless and positive customer experience
  • Maintained and updated online listings on platforms such as Kijiji and Onesource, optimizing descriptions and images to attract customers
  • Proficiently used online dealership management systems including VinSolutions, CDK and DealerSocket to track leads, manage customer interactions, and maintain accurate records
  • Collaborated with the sales team to ensure a cohesive and efficient sales process, sharing valuable insights from online interactions

Appointment Coordinator

Airdrie Chrysler
02.2015 - 07.2018
  • Converted qualified leads into office appointments with onsite sales representatives
  • Managed incoming internet leads from company website and partner websites
  • Helped customers make product selections and promoted specific options with highly desired features
  • Handled all inbound sales and service calls

Pharmacy Assistant

Shoppers Drug Mart
01.2014 - 12.2014
  • Observed correct labeling, counting and stocking functions
  • Used POS system to finalize sales, following proper cash handling policies and procedures
  • Safeguarded products by following proper medication storage practices and regulations
  • Assisted in filling and preparing prescriptions for oral medications
  • Assisted with preparing and compounding pills, liquids and other medicines for customers
  • Assisted customers by answering general pharmacy questions by telephone, email and in-person.

Education

George McDougall High School
Airdrie, Alberta

Skills

  • Automotive Sales and Customer Engagement
  • Internet Inquiry Management
  • Cold Calling and Lead Generation
  • Customer Database management
  • Strong Communication and Interpersonal Skills

Certification

Pro Serve Certified

Timeline

BDC Manager

DriveNet
08.2024 - 01.2025

Business Development Representative

Country Hills Chrysler
08.2019 - 08.2023

Appointment Coordinator

Airdrie Chrysler
02.2015 - 07.2018

Pharmacy Assistant

Shoppers Drug Mart
01.2014 - 12.2014

George McDougall High School

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Taryn Seibel