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Taryn Ramos
Mission Viejo
Summary
Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise. Highly adaptable and trusted by teams to meet changing demands.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Dispatcher/Customer Service Representative
Triton Air
01.2024 - 01.2026
- As an HVAC Dispatcher and Customer Service Representative, I coordinated the daily schedules for HVAC technicians, serving as a liaison between customers requesting service and field personnel. I prioritized incoming service requests, optimized technician routes for efficiency, addressed customer inquiries, and ensured timely service delivery to support overall company productivity and enhance customer satisfaction.
- Oversaw daily dispatch operations, ensuring timely and efficient service delivery.
- Coordinated communication between drivers and customers to optimize route efficiency.
Customer Service Representative/Dispatcher
Bill Metzger Plumbing
01.2022 - 01.2023
- Coordinated service dispatching for plumbing emergencies, ensuring timely response from technicians.
- Managed scheduling and routing of service calls to optimize operational efficiency.
- Provided effective support to team members during high-demand periods, maintaining workflow consistency.
- Utilized customer relationship management software to track service requests and enhance client communication.
- Led efforts in maintaining accurate records of service calls, contributing to quality assurance initiatives.
- Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
- Reduced response times by effectively coordinating service routes for optimal efficiency.
Medical Records Scheduler
South County Orthopedics
Laguna Hills, CA
2022 - 2022
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed appointment bookings using electronic health record systems for improved accuracy.
- Developed and maintained effective communication with healthcare providers regarding patient availability.
- Streamlined scheduling processes, reducing wait times and improving patient satisfaction rates.
Patient Access Service Representative
Providence Mission Hospital
01.2021 - 01.2022
- Managed patient check-in, registration, and insurance verification processes to ensure efficient, accurate, and professional front-desk operations within the emergency and trauma department. Responsibilities included collecting demographic information, processing co-pays, and maintaining electronic health records (EHR).
Customer Service Representative/Dispatcher
Home Comfort USA Heating and Air Conditioning
01.2016 - 01.2021
- I coordinated the daily schedules for the HVAC technicians, serving as a liaison between customers requesting service and field personnel. I prioritized incoming service requests, optimized technician routes for efficiency, addressed customer inquiries, and ensured timely service delivery to support overall company productivity and enhance customer satisfaction. Daily call taking from over 50 plus calls, emails, and chats.
Customer Service Representative/Dispatcher/Supervisor
Roto Rooter dba Hoffman Southwest Corporation
01.2002 - 01.2014
- As a multi-branch and out of state as well as local dispatcher and Customer Service Representative, I coordinated the daily schedules for the plumbing technicians, serving as a liaison between customers requesting service and field personnel. I prioritized incoming service requests, optimized technician routes for efficiency, addressed customer inquiries, and ensured timely service delivery to support overall company productivity and enhance customer satisfaction. Daily call taking from over 50 plus calls, emails, and chats.
Education
Medical Billing And Coding Certificate -
Huntington Beach Adult School
06-2027
Medical Records Certificate - undefined
University of Phoenix
01-2022
High School Diploma -
Capistrano Valley Highschool
Mission Viejo, CA06-2001
Skills
- Empathy and compassion
- Time management and organization
- Communication and active listening
- Strong work ethic and reliability
- Positive attitude
- Data entry
- Motivational skills
- Prioritizing calls
- Quick decision making
- Route planning
- Dispatching field personnel
- Closing tickets
- Monitoring field personnel
- Strong leadership
Certification
- Medical Records Training - 2022
Interests
Personal Information
Title: Lead Customer Service and Dispatch
Timeline
Lead Dispatcher/Customer Service Representative
Triton Air
01.2024 - 01.2026
Customer Service Representative/Dispatcher
Bill Metzger Plumbing
01.2022 - 01.2023
Patient Access Service Representative
Providence Mission Hospital
01.2021 - 01.2022
Customer Service Representative/Dispatcher
Home Comfort USA Heating and Air Conditioning
01.2016 - 01.2021
Customer Service Representative/Dispatcher/Supervisor
Roto Rooter dba Hoffman Southwest Corporation
01.2002 - 01.2014
Medical Records Certificate - undefined
University of Phoenix
Medical Records Scheduler
South County Orthopedics
2022 - 2022
Medical Billing And Coding Certificate -
Huntington Beach Adult School
High School Diploma -
Capistrano Valley Highschool