Dynamic equestrian coach with background in both competitive riding and coaching. Retail manager with proven expertise at Greenhawk Equestrian Sport, enhancing customer engagement and increasing revenue by 150%. Skilled in inventory management and team leadership, I excel in delivering exceptional customer service while ensuring compliance with safety standards. I am a certified forklift operator and have experience with harrowing equipment and tractors.
Highly-motivated hardworking and dependable employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Equestrian Coach, Barn Assistant
Earthbound
Stouville
09.2024 - Current
Instructed group lessons focusing on riding techniques and safety practices.
Evaluated rider performance and provided constructive feedback for improvement.
Implemented safety protocols to ensure a secure training environment for all riders.
Observed rider's performance during practice sessions providing feedback on technique improvements when necessary.
Managed inventory of supplies such as feed buckets, tubs, haynets, grooming kits.
Ensured that all horses had adequate food, water and shelter throughout the day.
Checked saddles and bridles before each ride to ensure they fit properly and are safe for use.
Trained horses for competition or leisure rides according to the riders' needs.
Instructed riders on proper posture, balance, steering, control of speed, turns, stops and starts.
Provided instruction in grooming techniques, tacking up horses, and basic care of the animals.
Worked with clients to develop an effective plan for meeting their goals in equestrian sports.
Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
Administered prescribed medications to animals.
Advised animal owners regarding purchase of specific animals.
Retrained horses to break kicking, bolting or other bad habits.
Held horses for veterinarian during health checks and care or for farrier for trimming and shoeing of horse hooves.
Cleaned and maintained barns, stalls, and paddocks.
Demonstrated strong organizational skills while managing multiple tasks simultaneously.
Forklift Operator
TFT Global Inc.
Oshawa, Canada
08.2022 - 06.2024
Loading and Unloading delivery trailers
Feed sequence cells with product to ensure the GM door line does not shut down. I am responsible for 6 cells.
Help out in other sequence cells as required
Report when product I am responsible to replenish is about to reach its minimum quantity.
Pays particular attention to all Health and Safety announcements and makes sure all safety alerts are read through and understood.
Dispatch
Miller waste system
Port Perry, Canada
11.2021 - 04.2022
Organize daily routes for Front End and Roll Off drivers
Enter Productivity Routes daily
Set up deliveries for Temporary Roll Off bins
Handle customer requests and complaints
Coordinate with other dispatchers from various locations
Balance all of Port Perry sites month end data
Day to day office tasks
Manager
Greenhawk Equestrian Sport
Toronto, Canada
06.2024
Managed daily operations for equestrian retail and service departments.
Oversaw staff scheduling and ensured adequate coverage during peak hours.
Coordinated inventory management and maintained optimal stock levels.
Implemented training programs for new employees on customer service standards.
Resolved customer inquiries and complaints with professionalism and care.
Make sure all Corporate Standards are maintained
Developed promotional strategies to enhance customer engagement and sales.
Responsible to make sure all monthly reports were completely and sent into our head office
In charge of stores social media posts
Ordering and receiving shipments
In charge of hiring and training of all staff members
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Recruited and hired qualified candidates to fill open positions.
Created monthly reports for senior management summarizing operational performance metrics.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Oversaw marketing initiatives, increasing brand awareness and sales.
Managed inventory levels to meet demand without overstocking, reducing waste.
Ensured compliance with industry regulations and company policies.
Delegated work to staff, setting priorities and goals.
Was the Active Manager when Bark and Fitz was introduced into the Avenue Road location. That is the sister company.
Increased stores revenue by 150%
Education
College certificate - Occupational Health & Safety
Durham College
Oshawa, ON
09-2025
Some College (No Degree) - Business Management
Durham College
Oshawa
Skills
Retail Store Management specializing in Equestrian, Pets
Retail sales, upselling and cash handling
Inventory Management
Merchandising Oversight & Control
Supervising Experience
Team Leadership
Hiring recruitment, interviewing, training & development
Payroll and staff management
Customer Service & Conflict Resolution
Effective Communication Skills
Works well independently or in a team
Dependable
Works well under pressure
Equestrian Coaching
Show jumping proficiency
Horse Training expertise
Horsemanship principles
Equine first aid
Certified forklift operator
Occupational Health and Safety knowledge
Additional Information
Empathetic, Work well in group settings, Patient, Dependable, Hard working, Extremely willing to learn, Follows instructions, Trained in CPR and First Aid
References
References available upon request.
Timeline
Equestrian Coach, Barn Assistant
Earthbound
09.2024 - Current
Manager
Greenhawk Equestrian Sport
06.2024
Forklift Operator
TFT Global Inc.
08.2022 - 06.2024
Dispatch
Miller waste system
11.2021 - 04.2022
College certificate - Occupational Health & Safety