Taryn Brannigan
London,ON
Summary
Achieved high standards in grooming services by prioritizing animal welfare. Streamlined grooming schedules and maintained rigorous hygiene protocols. Cultivated a collaborative environment to respond to changing demands and optimize service outcomes.
Achieved high levels of customer satisfaction through dedicated service and well-maintained store organization. Drove sales by utilizing in-depth product knowledge and effective communication strategies. Fostered teamwork to optimize operational efficiency and create a positive shopping atmosphere.
Achieved high customer satisfaction by effectively managing interactions and resolving issues. Built strong customer relationships through empathetic communication. Maintained customer loyalty through dedicated support and service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Groomer
The Dapper Doodle Salon & Spa
11.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Agent
The Beer Store
05.2016 - 11.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Groomer/Cashier
Petacular
09.2013 - 05.2016
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained a clean and organized grooming area, ensuring compliance with health and safety regulations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Executed breed-specific grooming techniques to enhance the appearance and health of pets.
- Assisted in managing inventory, ensuring adequate supplies of grooming products and tools.
- Utilized effective time management skills to accommodate a high volume of grooming appointments.
Education
High School Diploma -
H.b.beal Secondary School
London, ONSkills
- Customer service
- Phone and email etiquette
- Data entry
- Problem resolution
- Computer proficiency
- Call center operations
- Reliability and punctuality
- Customer assistance
- Patience and empathy
Languages
English
Full Professional
Certification
- Certified Master Groomer, Hairy Barkers - 2009
- Full G License
Timeline
Head Groomer
The Dapper Doodle Salon & Spa
11.2022 - Current
Customer Service Agent
The Beer Store
05.2016 - 11.2022
Groomer/Cashier
Petacular
09.2013 - 05.2016
High School Diploma -
H.b.beal Secondary School