Taryn Allison

• Training & Development: Leads training and development initiatives for a division of 200+ individuals and 50+ managers, fostering skill growth and alignment with organizational goals.

• Process Optimization: Enhances workflows, SLAs, and communication processes, driving efficiency, reducing costs, and supporting continuous improvement.

• Customer Retention: Implements data-driven strategies to improve customer retention, expansion, and lifetime value while addressing root causes of churn.

• Strategic Leadership: Oversees team development, coaches managers, and leads large-scale initiatives, ensuring alignment with strategic objectives and operational excellence.

• Service Excellence: Manages Marketing Services integrations, supports M&A activities, and develops systems to improve service delivery and customer satisfaction.

• Process Improvement: Drove enhancements to workflows, techniques, and training programs, ensuring efficient delivery of services and satisfied engagements with partners and customers.

• Revenue Growth: Drove revenue growth by analyzing key performance indicators (KPIs) to identify strategic opportunities, supporting sales teams in presale initiatives to optimize revenue potential. Owned and managed a product suite, ensuring its success and continuous growth by proactively refining offerings and recommending enhancements to align with market needs and business objectives.

• Team Leadership: Mentored and developed team members through training, performance management, and issue resolution, fostering a high-performing and customer-focused team.

• Customer-Focused Fulfillment: Ensured timely and high-quality delivery of services within SLAs, keeping customers informed and mentoring the team to prioritize customer success.
• Team Leadership & Efficiency: Enhanced team performance by improving workflows, aligning resources with project demands, and fostering a culture of continuous improvement.

• Comprehensive Fulfillment: Managed post-sale fulfillment for hundreds of customers across core products like Social Media, Listings, and Reputation, ensuring seamless delivery from onboarding to completion.
• Customer Onboarding & Support: Conducted onboarding sessions, including dashboard walkthroughs and CRM training, to align expectations and educate customers on maximizing their online presence.
• Account Maintenance: Provided ongoing account management by creating listings, drafting social posts and review responses, and maintaining accurate CRM records to ensure customer satisfaction and retention.