Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Edmonton, Alberta
03.2021 - Current
Assisted in resolving escalated customer service issues in a timely manner.
Trained new employees on company policies, procedures, and job responsibilities.
Responded quickly and effectively to emergency situations as they arose.
Prepared detailed incident reports following any incidents that occurred during shifts.
Security Officer
Event Security
Toronto, ON
04.2024 - 07.2024
Assisted in the development and implementation of security policies and procedures.
Confirmed visitor identification prior to granting entry into the building.
Responded to alarms and conducted investigations as required.
Education
High School Diploma -
W.P Wagner
Edmonton, Alberta
06.2021
Skills
Customer service
Restaurant experience
Communication skills
Time management
Leadership
Emergency Management
Stationary surveillance
Incident Reporting
Volunteer Experience
Corpus Christi School Daycare, Edmonton, Alberta, 07/2022, 08/2022, Collaborated with staff team Cleaned spaces and removed waste to promote productivity and prevent accidents.
World of Wonder Daycare, Edmonton, Alberta, 07/2016, 08/2016